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Salary: USD 162,000 - 182,000 / annual
Ping Identity is seeking a Senior Product Specialist to serve as a subject matter expert (SME) for their industry-leading identity and access management (IAM) solutions, including multi-factor authentication (MFA), fraud detection, risk-based access, and identity verification.
In this highly customer-facing role, you will combine deep technical knowledge with relationship-building skills to support enterprise customers, gather field feedback, and influence product strategy. You will represent the company with executive presence, delivering roadmap presentations and strategic briefings to C-suite and senior leadership audiences. You will lead high-impact technical discussions and workshops, providing deep expertise across authentication protocols, fraud detection, risk engines, and identity verification.
Key responsibilities include:
- Serving as a trusted advisor to enterprise customers, framing technical solutions in the context of business outcomes, regulatory compliance, and risk management
- Acting as a key voice of the field by capturing insights from customer engagements and market trends to influence product strategy and roadmap
- Partnering with account teams and solution engineers on critical customer engagements, ensuring successful evaluations, proof-of-concepts, and production deployments
- Creating and delivering executive-ready enablement materials (strategic solution briefs, decision-maker guides, thought leadership content) alongside technical resources
- Staying ahead of emerging standards and technologies in identity, authentication, and fraud prevention
You will work at the intersection of customer success and product innovation, helping enterprises solve real-world security challenges while bringing their voices directly into product strategy.
Requirements:
- 5-7+ years of experience in IAM, cybersecurity, or customer-facing technical roles (solutions engineering, technical account management, product enablement, or consulting), with a track record of engaging at the executive level
- Proven ability to communicate with impact, from leading technical deep dives to delivering strategic presentations to executive stakeholders
- Broad technical fluency across authentication protocols and standards (OAuth, OIDC, SAML, FIDO, Passkeys) and the ability to connect these to risk, fraud, and identity verification domains
- Exceptional professionalism and presence, with the ability to build trust and credibility with enterprise customers and internal executives
- Demonstrated ability to translate complex technical topics into business value discussions for decision-makers
- Strong plus: deep understanding of MFA, fraud/risk engines, behavioral analytics, and identity verification technologies
