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Outset has invented AI-powered user interviews, enabling global brands like HubSpot, Microsoft, Uber, and Nestle to conduct qualitative research at unprecedented speed and scale. The company recently raised a $30M Series B (December 2025) and is disrupting the $140B+ research industry by replacing slow, expensive incumbent services with AI-moderated research.
As Senior Product Solutions Partner based in London, you will be the core UK presence, serving enterprise customers across the UK and Europe while partnering closely with Account Directors, researchers, and GTM and engineering teams in the US. This role offers high autonomy and real ownership in shaping how the world's largest brands conduct research with AI.
Key responsibilities include:
- Consulting on study design and content by reviewing discussion guides, screeners, and study setup with customers and the research team, flagging risks and recommending improvements before launch
- Managing participant recruitment for customer studies, including scoping feasibility, selecting panel partners, managing quotas and timelines, and solving hard-to-reach audience challenges
- Building deep relationships and expertise with panel partners, becoming the go-to expert on what works in UK and European markets
- Serving as a trusted advisor to customers' research and insights teams, helping them navigate the platform, troubleshoot issues, and maximize AI-moderated research value
- Creating best-practice guides and help center content; collaborating with CSMs on customer workshops and enablement
- Acting as the team's eyes and ears in the UK, bringing customer insights, market context, and feedback to the broader Outset team to keep product, GTM, and operations aligned across time zones
- Designing and improving processes using automation and AI to streamline internal workflows and help customers adopt new platform capabilities
- Bringing commercial awareness to accounts by spotting expansion opportunities and risk signals early, partnering with Account Directors to act on them
Note: This role begins remotely but will transition to 4 days per week onsite.
Requirements:
- 3–5 years' experience in research operations, market research, fieldwork, panel management, expert networks, consulting, or adjacent field
- Hands-on experience with participant recruitment, ideally across global markets
- Client-facing work experience and demonstrated ability to manage and communicate with external stakeholders
- Ability to operate with high autonomy, making sound decisions without waiting for sign-off and knowing when to escalate
- Experience building or improving processes, not just following them
- Excellent written and verbal communication; ability to adapt messaging for audiences from insights leaders to engineers
- Ability to pick up complex software quickly and explain it simply to non-technical users
- Strong organizational skills and comfort managing multiple workstreams in parallel
- Nice to have: additional European languages
