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Salary: USD 195,000 - 229,000 / annual
BigPanda is seeking a Senior Product Operations Manager to own the product operating system end-to-end, serving as the connective tissue between Product, Engineering, and GTM teams (Sales, SE, CS, Support). This is a hands-on role focused on building operational leverage for fast-moving product teams bringing agentic AI products to market.
Key responsibilities include:
- Own the product operating system end-to-end, translating enterprise deal requirements and customer commitments into product requirements, and communicating roadmap/launch status to GTM teams.
- Run AI-powered voice-of-customer programs by building an automated intake/synthesis system that ingests signals from customer feedback, support, Sales/CRM, and enterprise escalations, classifying by product and routing prioritized themes into roadmap planning.
- Extend this into running structured beta and design-partner programs for new AI capabilities with tight feedback loops and clear success criteria.
- Own launch readiness across products by supporting coordination of GTM enablement, launch readiness cadence, cross-functional checkpoints, pricing/packaging, and support/CS handoff.
- Personally prototype internal tooling using low-code/agent frameworks and APIs (beta trackers, launch dashboards for AI capabilities), validating workflows hands-on before scaling.
- Stand up a single automated reporting layer spanning quality/adoption metrics for AI capabilities and uptime/usage/expansion metrics, replacing manual QBR and roadmap-review prep.
- Identify which manual cross-functional processes are ripe for agentic automation, ship working versions, and drive adoption.
Required experience:
- 5+ years in Product Operations, product management, or operational roles at high-growth companies
- Real grounding in both Product and Engineering; comfort with sprint/architecture conversations and strategy/roadmap reviews
- Direct experience with multi-product, platform, or AI-native companies
- Hands-on fluency with AI tools and agent/low-code frameworks; ability to personally build automations and prototypes
- Strong data fluency; ability to turn noisy qualitative and quantitative signals into clear executive narratives
- Enterprise SaaS background with familiarity of pricing/packaging, SKU, and sales-cycle mechanics
- High "get it done" bias; full-stack operator who ships first versions personally
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
- Executive-level communication skills; credible with senior stakeholders
BigPanda delivers agentic automation for IT operations, enabling enterprise IT to transform manual and reactive processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed.
