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StubHub is seeking a Senior Product Manager to lead the Seller Experience and Post-Purchase organization. You will own the end-to-end seller experience strategy and translate it into a prioritized, measurable roadmap aligned to company goals.
Key responsibilities include:
- Reduce seller friction through proactive policy communications, in-product guidance, and self-serve payment and dispute workflows
- Design and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geography, event type, and risk profile
- Refine and build incentive mechanisms for sellers, including rules, punishments, and positive incentives
- Increase enforcement effectiveness by improving issue detection and collections flows
- Lead cross-functional execution with Engineering, Operations, Customer Success, Strategic Finance, and Legal
- Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve seller experience
- Champion a culture that moves fast responsibly, shipping iteratively while safeguarding marketplace trust
- Assist with building and developing a more mature seller experience organization
You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, with opportunities to lead AI/Automation capabilities that improve seller experiences and drive more efficient operations globally.
Required experience: 6+ years in Product Management with experience in two-sided marketplaces, policy & incentives design, enterprise customers, or workflow/UX systems. You should have shipped scaled, enterprise products with highly technical foundational, platform-like services. Strong analytical skills with comfort using SQL, Snowflake, and Tableau are essential. Excellent written communication and ability to break down complex systems into understandable components required.
