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Salary: USD 175,000 - 270,000 / annual
StubHub is seeking a Senior Product Manager to own the Seller Experience and Post-Purchase organization, responsible for the end-to-end seller experience after tickets are listed on the platform. This role focuses on building and launching products that drive trustworthy, low-friction buyer and seller experiences while evolving incentives and policies for sellers globally.
Key responsibilities include:
- Owning the strategy for Seller Experience, Post-Purchase and translating it into a prioritized, measurable roadmap aligned to company goals
- Reducing seller friction through proactive policy communications, in-product guidance, and self-serve payment and dispute workflows
- Designing, automating, and evolving policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geography, event type, and risk profile
- Refining and building incentive mechanisms for sellers, including rules, punishments, and positive incentives
- Increasing enforcement effectiveness by improving issue detection and collections flows to raise recoup rates while minimizing impact on good-faith sellers
- Leading cross-functional execution with Engineering, Operations, Customer Service, Strategic Finance, and Legal; writing clear specs, sequencing delivery, and managing trade-offs
- Measuring and analyzing end-to-end customer experience and policy funnels, running experiments to improve seller experience and tune incentives
- Championing a culture that moves fast responsibly—shipping iteratively while safeguarding marketplace trust and financial performance
- Assisting with building and developing a more mature seller experience organization
The role involves building AI/Automation capabilities that result in improved seller experiences, faster and clearer decisions, and more efficient operations on a global scale. StubHub operates in 195 countries in 33 languages with over 300 million tickets available annually across sports, music, comedy, dance, festivals, and theater.
Requirements:
- 6+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers, or workflow/UX systems
- Shipped scaled, enterprise products with highly technical foundational, platform-like services
- Customer obsessed with demonstrable results in building product-led solutions to improve customer experience
- Ability to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Operations
- Strong analytical capabilities; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments
