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Salary: USD 170,000 - 220,000 / annual
Parachute Health is a digital ordering platform for medical equipment and supplies, connecting health systems, health plans, and suppliers to help patients access life-saving products at home. The company has connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, serving 15M+ patients.
As Senior Product Manager for Provider Experience on the Clinical Strategy team, you will own the product strategy and execution for enabling providers to elevate patient experience while freeing up time for clinical care. You will work across a nationwide network of clinicians, building products that increase digital connectivity across the healthcare system.
Key responsibilities include:
**Product Strategy & Research:** Partner with current and potential customers on research, business development, and feedback collection to inform your roadmap. Define product release slices optimized for time to value. Measure and analyze success metrics aligned to business goals.
**Product Development & Delivery:** Align your balanced product team on clear strategy and prioritization to maximize user outcomes, customer satisfaction, and business growth. Build artifacts (roadmaps, briefs) that unify the organization. Support the team through build and launch. Manage milestones and deliverables. Define success metrics and customer feedback loops. Partner closely with Engineering and Design.
**Adoption & Go-to-Market:** Drive adoption and engagement across health systems and clinician practices. Partner with Customer Success, Implementation, and Marketing to identify friction in onboarding and ordering. Use usage data to make Parachute the default ordering platform for HME.
**Stakeholder Collaboration:** Work with customers and external stakeholders to develop solutions. Coordinate across the organization to articulate and execute product decisions.
You are an excellent communicator who presents ideas clearly and works collaboratively with diverse stakeholders. You are results-oriented and analytical, using data to drive decisions. You excel at prioritizing in complex healthcare landscapes, are user-focused and empathetic, and build the right thing with a bias toward customer value. You thrive in ambiguity, comfortable taking calculated risks and making decisions under uncertainty. You lead by influence in a team-based environment and believe in broad input on decisions.
You are located in the United States and willing to travel to customer sites and conferences (1-2 trips per quarter).
**Requirements:**
- 7+ years of product management experience
- Proven success driving software products forward, ideally at a startup
- Excellent communication and collaboration skills
- Strong analytical and data-driven decision-making ability
- Strategic thinking with user-focused, empathetic approach
- Ability to navigate ambiguity and manage risk
- US-based with willingness to travel
- Must be legally authorized to work in the United States (no visa sponsorship available)
**Nice to Have:**
- Bachelor's degree in technical, scientific, or quantitative field (or equivalent)
- Background in healthcare with knowledge of healthcare complexity
- Experience with EHR integrations or healthcare data standards (HL7, FHIR)
- Experience in fast-paced startup environments
