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Easyship is a global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfillment, and simplify cross-border shipping, taxes, and duties. The company is a top-rated Shopify Certified Technology Provider, eBay preferred fulfillment partner, and Amazon preferred multi-channel integrator, offering 550+ courier services worldwide.
You will own the product strategy and roadmap for two squads: Finance (payments, billing, invoicing, fees, and reconciliation) and Account Management (account lifecycle, verification, fraud, and risk). This is a senior individual contributor role with significant scope and influence across critical business functions.
Key responsibilities include:
• Owning the product strategy and roadmap for Finance and Account Management squads, with every roadmap item tied to measurable business outcomes.
• Reducing the cost of taking payments by shaping payment method mix, managing multi-currency settlement, overseeing payment provider migrations across regions, and systematically reducing payment failures, disputes, and chargebacks.
• Growing revenue from the finance surface through fee and pricing structures, processing fees on chargeable items, reconciliation of taxes and duties adjustments, and accurate VAT/GST invoicing across all operating regions.
• Owning the end-to-end account lifecycle from sign-up and verification to user roles, team permissions, account settings, and closure, ensuring genuine customers experience minimal friction while preventing bad actors.
• Defining and evolving fraud and risk controls across onboarding and payments, balancing loss prevention against conversion in partnership with Finance, Customer Experience, and Compliance.
• Partnering with Finance, Accounting, Customer Experience, Sales, Legal, and Engineering to deliver scalable solutions and serving as the single product point of contact for anything touching money or accounts.
• Establishing, monitoring, and reporting on success metrics including transaction cost as a percentage of GMV, payment success rate, dispute rate, revenue leakage, fraud losses, onboarding conversion, and account-related support volume.
• Prioritizing ruthlessly across two squads: defining the MVP, shipping quickly, measuring success or failure, and iterating.
• Authoring and reviewing Product Requirement Documents (PRDs) and Opportunity Assessments that clearly document trade-offs, edge cases, compliance, and data considerations before engineering work begins.
• Using AI tools hands-on in your own product workflow (discovery, analysis, PRD writing, data accuracy checks) and helping raise the bar on AI adoption across the product team.
• Acting as a senior voice in the PM team, raising the quality bar on PRDs and mentoring less experienced PMs.
This is a full-time, onsite role based in the Bengaluru (MG Road) office. The role follows UK collaboration hours (11:00 AM–8:00 PM IST) to support seamless cross-regional execution.
REQUIREMENTS:
• 7+ years of product management experience, including at least 3 years owning payments, billing, or fintech products in B2B SaaS, marketplaces, or eCommerce.
• Hands-on experience with payment service providers (e.g., Stripe, Adyen), local payment methods, multi-currency settlement, disputes and chargebacks, and payment reconciliation.
• Knowledge of account and identity products: KYC/KYB, role-based access control, and fraud detection or risk-scoring tooling.
• Understanding of tax invoicing (VAT/GST) and the basics of revenue accounting, with a track record of working closely with Finance teams.
• Proven ability to move business metrics such as cost, revenue, and loss rates, with quantifiable examples.
• Experience running more than one engineering squad or roadmap in parallel without losing depth on either.
• Strong analytical skills; comfortable pulling and interpreting data yourself (SQL or equivalent).
• Clear, structured written communication and the confidence to push back on engineering, stakeholders, and leadership with evidence.
• Practical, demonstrable use of AI tools in day-to-day product work.
• Bachelor's degree in Computer Science, Engineering, Business, Finance, or related field preferred.
