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monday.com is building an AI-native, agentic platform where intelligence is a core architectural component. The company is transforming its CRM product into an AI-native suite with autonomous agents and workflows that execute work on users' behalf.
The CRM Sales group is at the forefront of this transformation, enabling revenue teams to run core CRM workflows through proactive agentic experiences on Desktop and Mobile. As Senior Product Manager for CRM Sales, you will own product strategy and execution for a core pillar of the revenue platform, working at the intersection of AI-powered agentic experiences, deep CRM workflows, and enterprise-grade reliability.
Key Responsibilities:
Lead Vision and Strategy: Define and own the product vision and roadmap for CRM Sales workflows, from pipeline management and deal execution to agentic automation. Align product strategy with company-wide goals for AI-driven revenue transformation, working closely with executive leadership. Translate market trends, competitive signals, and customer insights into differentiated product strategy.
Build Proactive Agentic Experiences: Own ideation, prototyping, and delivery of AI-powered experiences that proactively surface insights, automate tasks, and guide revenue teams to close more deals. Collaborate with AI/ML and data teams to define the intelligence layer powering CRM recommendations, alerts, and automation. Identify high-leverage moments in the sales cycle where agentic assistance creates step-change value.
Deliver and Scale Impact: Lead cross-functional teams spanning engineering, design, data science, analytics, and GTM to ship high-quality features efficiently. Define success metrics, instrument data collection, and use quantitative and qualitative signals to inform prioritization and iteration. Ensure experiences work seamlessly across Desktop and Mobile.
Collaborate Across the Organization: Work with GTM, Sales, and Customer Success to drive adoption and inform go-to-market strategy. Represent the voice of the customer internally, championing pain points and opportunities that matter most to revenue teams.
Requirements:
- 5+ years in product management with a strong track record of owning and shipping impactful B2B SaaS products (must-have)
- Experience working with AI, ML, or automation-driven features; ability to reason about tradeoffs in agentic product design
- Natural ownership mindset — comfortable making decisions in ambiguity and driving through complexity
- Experience working in a fast-growing global SaaS company across distributed teams
- Excellent communicator — able to distil complex product decisions into clear narratives for engineers, designers, and executives
- Data-driven: use metrics and qualitative research to frame problems and validate solutions
- Customer obsession — regularly talk to users, stay close to support signals, let real pain points drive roadmap
- Strong cross-functional collaborator who earns trust through clarity, follow-through, and shared outcomes
Nice-to-Have:
- Experience building mobile-first or cross-platform (Desktop + Mobile) product experiences
- Background in enterprise SaaS, multi-stakeholder selling environments, or sales enablement tooling
- Familiarity with conversational AI, intelligent assistants, or workflow automation products
