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Netomi is a leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines, MetLife, MGM, and United to enable AI agent automation at scale across customer journeys. The company is backed by WndrCo, Y Combinator, and Index Ventures.
As Senior Product Manager for Autonomous Agents, you will own the product strategy and execution roadmap for autonomous agents in the conversational AI domain. This is a high-impact role at the intersection of agentic AI research, real-world enterprise deployments, and platform reliability.
Key responsibilities include:
- Define product strategy for how Netomi's agents reason, plan, and execute multi-step tasks
- Own the roadmap for agent collaboration across channels (chat, voice, email, messaging) in production-grade enterprise environments
- Shape how agents understand goals, invoke tools and APIs, and manage state across long-horizon tasks
- Design failure recovery mechanisms and graceful handoff to human agents
- Establish observability standards for agent behavior monitoring
- Balance cost and latency constraints at enterprise scale
- Drive product decisions informed by real-world deployment patterns and customer needs
You should have deep understanding of what successful autonomous agent deployment looks like in production environments, including multi-turn reasoning loops, tool/workflow execution reliability, memory and context management, human-in-the-loop escalation, and enterprise-grade observability. This role requires someone who can bridge cutting-edge AI research with practical enterprise requirements.
