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Salary: USD 128,560 - 188,900 / annual
Twilio is seeking a Senior Product Manager to shape the next generation of identity products within its core authentication and identity infrastructure platform. In this role, you will operate like a startup within Twilio—working with high ownership and startup speed while backed by Twilio's scale and reach.
You will design product capabilities for Twilio's Identity platform, building new products that help customers secure their applications for both agentic and human identity use cases. You'll partner closely with product and engineering leadership to set direction, translate customer needs into product capabilities, and build the roadmap to deliver on these capabilities. Your responsibilities include:
- Design product capabilities for the Identity platform, building new products for secure authentication, authorization, and emerging agentic and non-human identity use cases
- Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and build the roadmap
- Collaborate across Twilio teams to align on product direction and unblock cross-team initiatives
- Operate with deep product ownership: author PRFAQs, product requirement docs, collaborate closely with engineering and design to bring ideas to life, and enable go-to-market teams
- Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight customers
- Be the voice of the customer in every conversation and decision, ensuring world-class products that customers value
This is a remote-first role, though you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Occasional travel may be required.
**Requirements:**
Required:
- 5+ years of experience in product management, OR 2+ years in product management and 3+ years in an engineering role
- Experience building deeply technical products and/or products for developers
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
- Strong technical, analytical, and UI/UX design understanding
- Excellent written and verbal communication skills
Desired:
- Experience in identity and access management
- Experience building developer tools or SDKs
- Builder at heart—passionate about being hands-on and seeing your work come to life
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
