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ixigo is seeking a Senior Product Manager to own the end-to-end flights product, driving growth across the booking funnel while ensuring a reliable, trustworthy customer experience. You will balance user experience, business growth, and operational efficiency across a high-volume, high-stakes product area.
Key Responsibilities:
Flights Product Strategy: Define and execute the roadmap for the flights business, balancing growth, conversion, and customer experience priorities across the entire funnel.
Post-Booking Experience: Own key post-booking journeys including cancellations, rescheduling, and refunds. Work with CX teams to identify and resolve recurring customer pain points.
Booking Funnel Optimization: Own and continuously improve the search-to-book funnel, search relevance, seat/meal selection, and add-ons to reduce drop-offs and improve conversion at every step.
Partner Onboarding & Distribution: Lead the onboarding of new airlines, GDS/NDC partners, and supply sources to expand flight inventory. Own the B2B API distribution charter—onboarding partners who wish to integrate flight APIs to sell flights on their own platforms. Define API/product requirements and ensure smooth technical and commercial integration.
Continuous Experimentation: Champion A/B testing across search, discounting, and checkout flows to systematically improve conversion and revenue metrics.
Cross-functional Collaboration: Act as the central node between Design, Backend, Frontend, Analytics, and AI/ML teams. Translate complex business needs into PRDs and user-centric designs.
Data-Driven Optimization: Define and track North Star metrics such as funnel conversion rate, supply coverage, partner integration TAT, and customer satisfaction. Use these insights to guide roadmap decisions.
About ixigo: Launched in 2007, ixigo (Le Travenues Technology Limited) is a technology company empowering Indian travellers to plan, book, and manage trips across rail, air, buses, and hotels. The platform leverages artificial intelligence to help travellers make smarter travel decisions. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India.
Requirements:
- 4–6 years of experience in Product Management, ideally within a high-growth B2C tech company, OTA, or travel-tech setting. Experience with funnel optimization, marketplace/supply growth, or partner integrations is a strong plus.
- Strong understanding of conversion funnels and ability to identify and prioritize high-impact optimizations across search, pricing, and checkout.
- User-centric mindset with an eye for great UX/UI and solid understanding of the end-to-end travel booking experience, including post-booking needs.
- Technical fluency: comfortable discussing API/integration structures with backend teams and airline/GDS systems.
- Proven ability to manage complex, cross-functional projects with multiple stakeholders and ship reliable, high-quality features in an agile environment.
Preferred Qualifications:
- Familiarity with the nuances of the Indian travel market and seasonal booking patterns.
- Comfort working with airline/GDS/NDC partners and translating commercial and technical integration requirements into a clear onboarding roadmap.
- Direct experience working with data science teams to deploy machine learning models.
- Growth mindset with a "hacker" mentality—constantly looking for small tweaks that lead to outsized gains in conversion.
