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Salary: USD 323,000 - 435,000 / annual
Squarespace is seeking a Senior Director of Product to lead the Client Engagement Group (CEG), which owns the company's customer engagement platform including CRM, email campaigns, automations, and transactional communications. This is a strategic leadership role reporting directly to the President of Squarespace.
In this position, you will define and drive the multi-year product vision and strategy for CEG across CRM, email campaigns, automations, transactional communications, and emerging channels like SMS, with clear accountability for revenue growth and platform impact. You will own the Email Campaigns business line end-to-end, including revenue performance reporting, engagement and go-to-market strategy development, and roadmap decisions in partnership with commercial and marketing stakeholders.
You will build a competitive, full-featured customer engagement platform by prioritizing investments in business CRM, transactional automations, flexible communication channels, and advanced segmentation to serve sophisticated service sellers. You will lead, grow, and mentor a team of product managers across multiple product lines, setting high standards for hypothesis-driven development, roadmap rigor, and customer-centricity.
Key responsibilities include partnering with Engineering and Design to deliver outcomes, removing blockers to maintain velocity on high-priority initiatives, collaborating across the Squarespace ecosystem (Commerce, Growth, Financial Solutions, GTM), and championing the use of Squarespace data and AI to create smarter automation flows and differentiated customer engagement experiences. You will also shape processes, craft, and standards for senior product leadership at Squarespace.
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online, serving millions of customers across 200+ countries. The company has over 1,700 employees headquartered in New York City, with offices in Dublin and Aveiro.
REQUIREMENTS:
- 12+ years of product management experience, with meaningful time building and scaling customer engagement, CRM, marketing, or communications products
- 5+ years leading and developing teams of product managers in complex, multi-product environments
- Deep familiarity with the customer engagement and email service provider landscape; informed perspective on competing with and differentiating from best-in-class marketing and CRM tools
- Demonstrated ability to own a revenue-generating product line with accountability for business outcomes
- Strong strategic instincts paired with bias for execution; comfortable operating at the intersection of vision-setting and day-to-day team work
- Excellent communication and cross-functional partnership skills with credibility to influence senior leadership and align stakeholders across product, engineering, commercial, and marketing
- Experience applying hypothesis-driven development and experimentation to accelerate product-market fit and adoption
