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ServiceTitan is seeking a Senior Product Designer to join its Experience Design (XD) team, which is central to the company's mission of being the best place to work in the home services industry. The role reports to the Manager of Product Design and focuses on creating best-in-class Enterprise SaaS products across desktop, tablet, and mobile platforms.
You will design engaging, efficient, and intuitive experiences that solve real problems for users in the home services space. Key responsibilities include conducting discovery research with users, creating journey maps and task flows, developing prototypes to test concepts, and collaborating closely with product managers, engineers, and QA teams. You'll participate in usability studies, work with the design system team to ensure technical implementation, and represent user needs in product strategy and roadmap discussions.
A critical aspect of this role is mentoring less experienced designers on the team, helping them build context, develop strong decision-making skills, and cultivate empathy for users through constructive feedback. You'll develop deep expertise in your product's problem area and champion good design practices across the organization.
The ideal candidate brings experience designing modern SaaS and enterprise products, demonstrated through a strong portfolio showing process, reasoning, and outcomes. You should excel at both independent project ownership and cross-functional collaboration, with excellent relationship-building skills. You thrive in highly iterative environments that involve continuous user engagement, feedback incorporation, and rapid iteration. The role offers the opportunity to have meaningful impact on a product actively disrupting the home services industry.
