SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 212,000 - 265,000 / annual
Decagon is a conversational AI platform enabling enterprises to deploy AI agents that power personalized customer experiences across voice, chat, email, SMS, and other channels. Backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, the company works with industry leaders like Avis, Block's Cash App, Square, Chime, and Oura Health.
As a Senior Product Designer, you'll join an early-stage, high-ownership design team reporting to the Senior Director of Product Design. This role focuses on solving novel design problems in autonomous agent UX—an area where industry patterns are still emerging. You'll work across chat, voice, and agent authoring interfaces, turning ambiguity into clarity and defining what great agent UX looks like.
Key responsibilities include owning design initiatives end-to-end from discovery through launch, conducting customer interviews, translating insights into roadmap decisions, and shipping polished features and meaningful refinements. You'll work in small, autonomous project teams paired tightly with engineers and product managers. The role requires fluency with modern design tools (Figma) and AI-powered coding tools (Cursor, Claude Code), with hands-on prototyping directly on the codebase.
You'll contribute to foundational design systems, shape team culture and hiring as a founding design member, and maintain an ownership mindset in a high-empowerment environment. The work balances vision, craft, speed, and business potential while navigating complex B2B SaaS systems where you're not the primary user.
Required: 6+ years as a product designer with 2+ years at similar scale/complexity; experience with complex systems and enterprise products; track record of independently driving design from discovery to launch; strong visual and interaction craft; fluency in Figma and AI design tools; genuine curiosity about AI and how it works; ownership mindset.
Preferred: design system experience; technical understanding of LLMs; hands-on voice technology experience; ability to think systemically and strategically while maintaining pixel-level attention to detail.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
