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Salary: USD 169,000 - 253,000 / annual
Okta is seeking a Senior Product Acceleration Specialist for Auth0 to drive customer success, deep product adoption, and long-term retention across Global 2000 enterprise accounts. In this highly technical, developer-centric role, you will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, helping them deploy complex, low-friction, high-volume Customer Identity and Access Management (CIAM) solutions on the Auth0 platform.
You will leverage deep Auth0 domain knowledge to guide customers through deployment journeys by supporting key architectural decisions, driving optimal platform usage, and troubleshooting complex technical issues. Operating at the intersection of post-sales support, developer enablement, and product innovation, your core focus will include deploying modern front-end frameworks alongside validating New Product Introductions (NPIs). You will act as the essential feedback bridge between G2K engineering teams and Auth0's Product Management.
Key responsibilities include:
- Partner directly with G2K Enterprise Customers to guide complex implementation patterns, navigate architectural decisions, and resolve configuration challenges to maximize platform capabilities
- Partner with Sales Engineering and Go-To-Market teams during NPI rollouts, developing high-impact Proof of Concepts, early-adopter demonstrations, and technical enablement assets
- Assist customer development teams with architectural guidance on custom Auth0 Actions, SDK implementation blueprints, and modern full-stack application patterns (Node.js, TypeScript, React, Mobile)
- Act as a technical liaison between G2K Enterprise Customers and Auth0 Product Management to identify feature gaps, test early-stage NPIs, and drive product roadmap enhancements
- Create reusable code samples, technical documentation, and enablement guides to train Professional Services, Customer Success, Pre-Sales, Partners, and customer developers
- Leverage AI tools and LLM workflows to accelerate code generation, SDK debugging, technical documentation, and implementation analysis
- Manage multiple concurrent technical engagements while prioritizing tasks to ensure high customer satisfaction and rapid response to escalations
Requirements:
- 6+ years in a customer-facing technical field role within a Go-To-Market organization (Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, Technical Account Management, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts
- Expert-level understanding of the Auth0 platform and modern CIAM patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions
- Proven experience reading, writing, and debugging full-stack application code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs
- Deep understanding of identity federation, access control frameworks, and core protocols including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM
- In-depth knowledge of the CIAM threat landscape with proven ability to design and scale resilient authentication flows that mitigate traditional identity attacks (credential stuffing, account takeover, automated bot attacks) and emerging threats (AI-driven social engineering, LLM-based phishing, automated fraud attacks)
- Demonstrated history of navigating complex, large-scale IT landscapes, web technologies, and cloud architectures for G2K customers
- Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders
- Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related discipline
