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Wag! Group Co. is seeking an experienced Senior People Operations Manager to own the full employee lifecycle outside of recruiting. This is a hands-on, generalist HR operations role based in the downtown Miami office, requiring 5 days per week in-person attendance.
You will serve as the primary HR operations leader, managing end-to-end onboarding and offboarding processes for new hires and departing employees. You'll administer the company's HRIS system, ensuring data accuracy, managing system updates and integrations, and generating reports for leadership. Benefits administration falls under your purview, including day-to-day program management, open enrollment coordination, vendor relationship management, and employee support.
As a trusted point of contact for employees and managers, you'll address workplace questions and concerns, investigate and resolve issues, and foster a positive work environment. You'll own the performance review process end-to-end, including calendar management, manager and employee enablement, and continuous process improvement.
Compliance is a core responsibility: you'll ensure company policies align with federal, state, and local employment laws, maintain required postings and filings, manage mandatory employee training (such as harassment prevention), and keep the employee handbook current. You'll manage the company's 401(k) program, including enrollment, contributions, compliance testing, and vendor coordination. Additionally, you'll serve as the primary point of contact for EOR (Employer of Record) management through Oyster for international employees.
This role is ideal for someone who thrives on wearing many hats, has strong HR compliance and operations expertise, and wants to make a direct impact on employee experience at a growing pet services and products company. Wag! operates multiple brands including the on-demand dog walking app, Petted (pet insurance marketplace), Dog Food Advisor, WoofWoofTV, and maxbone (pet essentials platform). Applicants must be legally authorized to work in the United States; visa sponsorship is not available.
