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Verse Medical is a Series C-funded healthtech company (backed by General Catalyst, SignalFire, and Sapphire Ventures) building modern software infrastructure to connect providers, payors, and patients in home healthcare. The company's platform replaces fragmented, outdated systems (faxes, phone coordination) with integrated care coordination software.
As Senior Payor Success Manager, you will own and expand Verse's relationships with a portfolio of payor customers—ranging from regional plans to national Medicare Advantage, Managed Medicaid, and Commercial insurers, plus TPAs. You will be the primary point of contact for day-to-day operational partnership management and strategic account growth.
Key responsibilities:
- Serve as "the face of Verse" for assigned payor accounts, managing critical operational touchpoints
- Conduct regular partnership reviews with payor leadership to discuss performance, understand business priorities, and articulate Verse's differentiated value across medical supply, software, and service offerings
- Identify and execute account expansion opportunities (pricing improvements, market share gains, clinical partnerships) using partnership data, internal analytics, and market intelligence
- Develop multi-year account plans mapping expansion roadmaps
- Collaborate cross-functionally with enterprise partnerships, clinical partnerships, marketing, revenue cycle management, and operations teams to resolve issues and scale accounts
- Develop deep expertise in the payor landscape, including how medical supply and home health needs differ across plan types
- Travel as needed for critical customer meetings
You will work in a mission-driven environment focused on transparency, rapid iteration, sustainable intensity, and deep customer empathy. The role requires balancing focused intensity on key initiatives with a sustainable pace.
REQUIREMENTS:
- 4+ years of experience in customer success, account management, or consulting roles managing payor relationships
- Demonstrated ability to build relationships across all organizational levels, from operational gatekeepers to C-suite executives
- Strong understanding of payor business priorities: financial performance, administrative overhead, member experience
- Excellent written and verbal communication skills
- Elite organizational skills and attention to detail; consistent delivery of timely, error-free work
- Passion for improving patient access to and affordability of healthcare in the United States
