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Salary: USD 145,000 - 165,000 / annual
Via is transforming public transportation systems globally through technology, serving hundreds of agency partners worldwide. As Senior Partner Success Manager, you will be the primary relationship owner and strategic advisor for Via's transportation partners across the Eastern US.
You will develop comprehensive partnership strategies by assessing partner strengths and weaknesses, then guide them toward ambitious growth goals. Your core responsibilities include building deep, trust-based relationships by identifying pain points and surfacing expansion opportunities; analyzing service performance data to deliver actionable recommendations that improve quality, efficiency, and revenue; and negotiating contract renewals and service expansions to drive year-on-year revenue growth. You'll also serve as an internal champion for partners, advocating for new products and capabilities that enable service expansion.
This role requires frequent travel to meet partners face-to-face and connect with stakeholders across the transit ecosystem. You'll work in a fast-paced environment where you balance strategic thinking with hands-on execution, managing multiple partnerships simultaneously while maintaining the highest standards of service and communication.
REQUIREMENTS:
- Minimum 6+ years of relevant work experience, including substantial client-facing experience
- Strong relationship-building skills with ability to remain calm under pressure and celebrate partner successes
- Quantitatively-inclined and data-savvy; comfortable drawing insights from complex datasets, asking critical questions, and translating raw data into actionable recommendations
- Self-starter with growth mentality; thrives in fast-paced environments and handles setbacks with resilience
- Excellent team player who contributes meaningfully as an individual contributor and mentors teammates
- Comfortable with frequent travel and excited about in-person partner engagement
