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Salary: USD 145,000 - 165,000 / annual
Via Transportation is seeking a Senior Partner Success Manager to serve as the primary relationship owner and strategic advisor for transportation partners across the Central US region. In this remote-first role, you'll develop comprehensive partnership strategies by analyzing partner strengths, weaknesses, and operational data to help them set and achieve ambitious growth goals.
Your core responsibilities include building deep, trust-based relationships with partners by identifying pain points and translating them into actionable solutions. You'll analyze daily, weekly, and long-term service performance metrics to provide data-driven recommendations that improve service quality, efficiency, and revenue generation. You'll also negotiate contract renewals and service expansions to drive year-on-year revenue growth from each partnership, while serving as an internal advocate championing new products and capabilities that enable partner expansion.
You'll need a minimum of 6+ years of relevant work experience with strong client-facing background. The ideal candidate is a quantitatively-inclined relationship builder who thrives in fast-paced environments, remains calm under pressure, and enjoys drawing insights from complex datasets. You should be a self-starter with a growth mentality, comfortable with frequent travel to meet partners face-to-face, and someone who mentors teammates while viewing success as a collective effort.
Via builds AI-powered software and technology-enabled operations for transportation networks globally, serving fixed-route buses, microtransit, paratransit, school buses, and autonomous vehicles. Founded in 2012, the company combines world-class engineers, data scientists, product managers, and transit experts to modernize public transportation systems and improve access to jobs, healthcare, and education.
