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Salary: USD 145,000 - 165,000 / annual
Via is a transportation technology company that builds AI-powered software and operations solutions for public transit systems globally. As a Senior Partner Success Manager, you will own the success of transportation services across a partner portfolio in the Central US market, serving as the primary point of contact for partner leadership and key stakeholders.
You will drive revenue growth by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders. You'll act as a trusted advisor to partners, translating their operational and go-to-market needs into concrete service improvements using Via's full platform. A critical part of the role involves analyzing service performance data daily, weekly, and long-term to turn complex datasets into clear strategic decisions that improve quality, efficiency, and growth.
You will also advocate internally for your partners, working cross-functionally with product, engineering, and operations teams to champion new capabilities that expand the size and scope of their services. This is a remote-first role with flexibility across the country, though you should be comfortable with frequent travel to connect with partners face-to-face.
Via was founded in 2012 and serves transportation networks globally, including fixed-route buses, microtransit, paratransit, school buses, and autonomous vehicles. The company combines world-class engineers, data scientists, product managers, and transit experts to modernize public transportation systems.
REQUIREMENTS:
- 6+ years of relevant work experience, including direct client-facing work
- Natural relationship builder; calm and collected under pressure; ability to celebrate partner successes
- Quantitatively inclined and data savvy; comfortable drawing insights from complex datasets and turning raw numbers into actionable recommendations
- Reliable, motivated self-starter with a strong growth mindset
- Comfortable in fast-paced environments; not deterred by setbacks or pivots; thrives with high responsibility
- Excellent team player and meaningful individual contributor; enjoys mentoring; sees success as team effort
- Comfortable with frequent travel and excited to connect with partners face-to-face
