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Salary: USD 145,000 - 165,000 / annual
Via is a transportation technology company transforming public transit systems globally through AI-powered software and data-driven operations. As Senior Partner Success Manager, you will own the success of transportation services across a partner portfolio in the Central US market, serving as the primary point of contact for partner leadership and key stakeholders.
You will drive revenue growth by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders. You'll act as a trusted advisor to partners, translating their operational and go-to-market needs into concrete service improvements using Via's full platform. Daily responsibilities include analyzing service performance data to inform strategic decisions that improve quality, efficiency, and growth. You will advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the scope of their services.
This is a remote-first role with flexibility across the country, including Chicago and cities in Texas, Michigan, Ohio, Colorado, and beyond. The role requires frequent travel to connect with partners face-to-face.
REQUIREMENTS:
- 6+ years of relevant work experience, including direct client-facing experience
- Natural relationship builder; calm and collected under pressure; ability to celebrate partner successes
- Quantitatively inclined and data-savvy; comfortable drawing insights from complex datasets and translating them into actionable recommendations
- Reliable, motivated self-starter with strong growth mindset
- Thrives in fast-paced environments; resilient to setbacks and pivots; comfortable with high responsibility
- Excellent team player and individual contributor; enjoys mentoring; sees success as collaborative
- Comfortable with frequent travel
