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Salary: USD 110,000 - 145,000 / annual
Clasp is a mission-driven, venture-backed fintech startup transforming access to education and career pathways, starting with the healthcare workforce. The company enables employers to invest in future talent by easing student debt burdens, creating lasting bonds between employers and employees. Fresh off Series B funding, Clasp has been recognized as a Forbes Fintech 50 company, a SHRM portfolio company, and named by Business Insider as one of the "Top 14 Healthcare Startups to Watch in 2026."
As Senior Partner Success Manager, you will serve as both a strategic advisor and champion for Clasp's employer partners. This role blends deep product knowledge with compelling communication and storytelling to build excitement, strengthen alignment, and drive long-term growth. You will own a portfolio of partners and go beyond traditional success management—immersing yourself in the details of Clasp's work, asking probing questions about partner goals, and identifying expansion opportunities.
Key responsibilities include:
- Deliver high-energy, compelling partner engagements using storytelling and real impact examples to showcase Clasp's creativity
- Push conversations beyond the present by asking deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities
- Stay fluent in Clasp's creative output, talent fulfillment roadmap, and performance metrics to credibly advise partners
- Partner with sales and implementation teams to streamline launches and ensure clarity from pre-sale through steady state
- Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support
- Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive support
- Present materials developed by internal teams with authority and context, ensuring partners see full value
- Serve as a subject matter expert offering training and insights to maximize partner value
- Conduct high-impact business reviews and regular touchpoints to enhance satisfaction and expand Clasp's value
You will collaborate closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment teams. Some travel is required.
REQUIREMENTS:
- Experience in account management, customer success, management consulting, or other client/customer-facing role
- Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions
- Relationship-building and communication skills with ability to foster trust, understanding, and alignment across diverse audiences
- Excellent communication skills and ability to think strategically while executing tactically, balancing long-term goals with immediate needs
- Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives
- Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company
NICE TO HAVE:
- Familiarity with education benefits, workforce development, or upskilling programs
- Experience working with human resources and/or talent acquisition stakeholders
- Understanding of the healthcare industry
