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Salary: USD 145,000 - 165,000 / annual
Via is a transportation technology company building AI-powered software and operations solutions for modern public transit systems globally. As Senior Partner Success Manager, you will own the success of transportation services across a partner portfolio in the Central US market, serving as the primary point of contact for partner leadership and key stakeholders.
You will drive revenue growth by securing renewals, expanding existing contracts, and landing upsells through strategic negotiations with senior stakeholders. You'll act as a trusted advisor to partners, translating their operational, go-to-market, and product needs into concrete service improvements using Via's full platform. You will analyze service performance data daily, weekly, and long-term to turn complex datasets into clear strategic decisions that improve quality, efficiency, and growth.
Internally, you'll advocate for your partners cross-functionally, championing new products and capabilities that expand the size and scope of their services. This is a remote-first role with flexibility across the Central US, including Chicago and cities across Texas, Michigan, Ohio, Colorado, and beyond. The role requires frequent travel to connect with partners face-to-face.
You'll be the face and voice of Via for partners both internally and externally, building genuine and durable customer relationships while converting those relationships into long-term revenue growth opportunities.
REQUIREMENTS:
- 6+ years of relevant work experience, including direct client-facing work
- Natural relationship builder; calm and collected under pressure; celebrates partner successes
- Quantitatively inclined and data savvy; comfortable drawing insights from complex datasets and turning raw numbers into actionable recommendations
- Reliable, motivated self-starter with strong growth mindset
- Thrives in fast-paced environments; not deterred by setbacks or pivots; comfortable with high responsibility
- Excellent team player and meaningful individual contributor; enjoys mentoring; sees success as team effort
- Comfortable with frequent travel and excited to connect with partners face-to-face
