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Salary: USD 145,000 - 165,000 / annual
Via is a transportation technology company building AI-powered software and operations solutions for modern public transit systems globally. As a Senior Partner Success Manager, you will own the success of transportation services across a partner portfolio in Via's Central US market, serving as the primary point of contact for partner leadership and key stakeholders.
You will drive revenue growth by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders. You'll act as a trusted advisor to partners, translating their operational, go-to-market, and product needs into concrete service improvements using Via's full platform. You will analyze service performance data daily, weekly, and long-term to turn complex datasets into clear strategic decisions that improve quality, efficiency, and growth.
Internally, you'll advocate for your partners cross-functionally, championing new products and capabilities that expand the size and scope of their services. This is a remote-first role with flexibility across the Central US, including Chicago and cities across Texas, Michigan, Ohio, Colorado, and beyond. The role requires frequent travel to connect with partners face-to-face.
Via was founded in 2012 and serves transportation networks globally, including fixed-route buses, microtransit, paratransit, school buses, and autonomous vehicles. The company combines world-class engineers, data scientists, product managers, operations specialists, and transit experts to modernize transportation systems.
Requirements:
- 6+ years of relevant work experience, including direct client-facing experience
- Natural relationship builder; calm and collected under pressure; celebrates partner successes
- Quantitatively inclined and data savvy; able to draw insights from complex datasets and turn raw numbers into actionable recommendations
- Reliable, motivated self-starter with strong growth mindset
- Comfortable in fast-paced environments; thrive with high responsibility and aren't deterred by setbacks
- Excellent team player and meaningful individual contributor; enjoy mentoring others
- Comfortable with frequent travel and excited to connect with partners face-to-face
