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Commure is building an AI Operating System for healthcare, combining ambient AI documentation, intelligent workflow automation, and autonomous revenue cycle management (RCM) processing. The platform integrates with 60+ EHRs and currently handles $25B+ in annual claims across 500+ healthcare organizations.
You will join the Revenue Growth team supporting the RCM Product as a Senior Operations Manager. This is a high-visibility, high-autonomy role focused on driving customer success and revenue performance. You'll work directly with customers, Product, Engineering, and Account Management teams to solve complex operational challenges in a fast-moving, high-stakes environment.
Key responsibilities:
- Prepare and deliver quarterly revenue performance presentations to customers, benchmarking against their previous RCM vendors
- Diagnose revenue fluctuations by analyzing process weaknesses, payer mix shifts, and procedure ratio changes
- Identify and implement process fixes to address revenue drops
- Develop data-driven recommendations to help customers improve efficiency and grow revenue
- Launch ad hoc revenue-generating initiatives across multiple customer accounts
- Drive continuous process improvements for internal teams and cross-functional partners
This role requires five days per week in the Mountain View, CA office. As the company scales, this position will expand to cover additional business problem areas, with rapid growth in responsibility for those who excel.
REQUIREMENTS:
- Bachelor's degree in Finance, Economics, Engineering, Computer Science, or related technical field (preferred)
- 2–4 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Deep data analysis skills: SQL and Excel required; Python is a bonus. Basic SQL assessment will be part of the interview process
- Ability to document and develop best practices for operational process optimization
- Cross-functional experience working with sales, operations, and engineering teams
- Demonstrated drive, intellectual curiosity, attention to detail, and proven track record of success
- Comfort working autonomously to solve ambiguous problems with strong prioritization skills
- Customer obsession and willingness to dig deep to solve problems
- Proficiency in Retool and GSuite is a plus
- Experience in the RCM space is a plus
