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ShipBob is seeking a Senior Merchant Implementation Manager to join their team on a fully remote basis (available across 36+ US states). This role focuses on driving successful merchant onboarding, implementation, and adoption of ShipBob's fulfillment platform.
Key responsibilities include:
- Leading merchant onboarding and implementation projects from initial engagement through go-live
- Serving as the primary point of contact for assigned merchant accounts, ensuring smooth transitions and successful platform adoption
- Collaborating with merchants to understand their fulfillment needs, identify optimization opportunities, and drive value realization
- Coordinating with internal cross-functional teams (product, engineering, customer success, operations) to resolve merchant issues and implement solutions
- Conducting training sessions and creating documentation to enable merchant teams to effectively use ShipBob's platform
- Identifying process improvements and best practices to scale implementation efficiency
- Building and maintaining strong merchant relationships through regular check-ins and proactive communication
- Traveling up to 20% within the US to support merchant onboarding, training, and relationship-building activities
The ideal candidate brings 5+ years of experience in customer implementation, onboarding, or account management roles, ideally within SaaS, logistics, supply chain, or e-commerce platforms. You should have strong project management skills, excellent communication abilities, and a track record of driving customer success and adoption. Experience with fulfillment, logistics, or supply chain operations is a plus.
ShipBob values ownership mindset, continuous learning, collaborative culture, and results-driven execution. The company emphasizes transparency, mutual respect, and clear connection between individual work and company mission.
