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EdCast is seeking a Senior Manager of Services Engineering Programs to design and scale repeatable, outcome-driven services offerings aligned to product strategy and customer needs. This role bridges strategy and execution by translating product capabilities into structured services programs that drive adoption, customer value, and business impact.
You will partner closely with Product, Sales, and Delivery teams to ensure services offerings are clearly defined, effectively positioned in the market, and delivered consistently at scale. Key responsibilities include:
**Product Services Alignment:** Partner with Product and Engineering to define how services offerings align to product capabilities and roadmap. Translate product features and releases into clear services opportunities and delivery approaches, ensuring services drive product adoption and customer outcomes.
**Services Offering Program Ownership:** Own the development and scaling of services offerings. Mobilize and coordinate a virtual Services SME network to define standards of excellence and contribute deep domain expertise. Codify best practices and define "what good looks like" across priority offerings. Translate offerings into repeatable delivery models, playbooks, and execution frameworks. Pilot offerings with regions and customers and refine based on real-world execution.
**Go-to-Market & Field Enablement:** Partner with Sales and GTM teams to define positioning, messaging, and packaging of services offerings. Enable the field to effectively sell and position services, improving attach rates and consistency. Support strategic deals with offering expertise and solution alignment.
**Delivery Methodology:** Define delivery approaches for priority offerings to ensure consistent, high-quality execution. Develop and standardize implementation frameworks, templates, and delivery artifacts. Establish clear delivery standards and expectations. Define requirements for systems and tools (PSA, Services Delivery Tool) to support methodology and desired outcomes.
**Outcome Alignment & Performance:** Define success metrics for services offerings aligned to customer outcomes and business impact. Partner with Customer Success and Delivery teams to track performance and identify improvement opportunities.
You bring 10+ years in Professional Services, Services Engineering, or Delivery Excellence in SaaS or enterprise technology. You have proven experience designing and scaling services offerings or delivery models, with strong cross-functional partnership skills. You excel at translating strategy into practical, executable programs and influencing without authority. You have deep understanding of services delivery realities and customer lifecycle.
