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Salary: USD 150,500 - 161,100 / annual
ServiceTitan is seeking a Senior Manager, Sales Development to lead and shape the company's outbound sales strategy. In this role, you will manage the core commercial SDR (Sales Development Representative) management team, driving quota attainment and implementing best practices across the organization.
You will be responsible for recruiting, onboarding, and training new SDR managers and team members. Your focus will be on leading front-line management of the outbound SDR team, overseeing cold calls, cold emails, direct mail, and creative follow-up campaigns to identify and engage service contractors. You will work closely with the Director of Sales Development and extended XDR management team to build what the company describes as "the best SDR team in the country."
Key responsibilities include:
- Managing core commercial SDR Managers on objectives and performance achievement
- Implementing and executing consistent manager best practices across the team
- Ownership over core commercial SDR team quota attainment and pipeline creation
- Monitoring lead processes, metrics, and catalyzing pipeline generation
- Shaping and implementing SDR strategy and processes
- Coaching SDRs on outbound best practices
- Serving as a mentor and organizational steward
- Reporting to Director of Sales Dev on operational and financial KPIs
- Motivating, incentivizing, and recognizing team members
- Recruiting, interviewing, and onboarding new team members
- Conducting weekly 1-on-1s with each commercial core SDR Manager
- Evaluating new technologies and programs to drive performance
ServiceTitan is a B2B SaaS company serving service contractors. The role is fully remote within the US and offers flexible time off, comprehensive health benefits (medical, dental, vision with employer-paid options), 401k match, parental leave, fertility services reimbursement (up to $20k), adoption reimbursement, and professional development opportunities.
Requirements:
- Strong preference for 2+ years of XDR (Extended Sales Development) management experience
- Strong preference for 1+ years of sales management experience
- Direct experience as an XDR or robust knowledge of day-to-day XDR workflows
- Outbound-specific cold-calling experience (not just inbound lead handling)
- Track record of success managing a high-performing sales development team
- Strong understanding of outbound pipeline generation processes
- Expert communication and presentation skills
- Strong interpersonal skills and high emotional intelligence
- Analytical mindset comfortable generating reports and identifying data trends
- Proficiency with Salesforce.com CRM (must-have)
- Experience with Nooks and associated tech stack items strongly preferred
- Culture of accountability and ownership
- Enthusiastic and vibrant attitude
