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Salary: USD 110,000 - 150,000 / annual
Join Devoted Health's Agency Operations & Partnerships team as a Senior Manager driving growth and distribution operations for the fastest-growing Medicare Advantage plan in the country. This is an operator role focused on solving ambiguous, cross-functional problems at scale.
You will own a portfolio of projects spanning agency onboarding, compliance analysis, and partnership enhancements. Your core responsibilities include scoping and leading cross-functional initiatives from problem identification through implementation, designing scalable processes that flex as the business evolves, and driving adoption of new workflows across teams. You'll partner with Sales, Compliance, Legal, and Partnerships leadership to identify operational pain points and translate them into structured projects with clear timelines and owners.
Key responsibilities include conducting compliance-related analysis supporting agency onboarding and ongoing partner management, flagging risks and partnering with Compliance and Legal to resolve them. You'll support the agency and sub-agency onboarding process, including pre-contracting activities, to ensure timely, accurate, and compliant completion at scale, and serve as the escalation resource for complex onboarding issues. You'll track project status, risks, and outcomes in JIRA and Looker, reporting progress and insights to leadership. Additionally, you'll assist with relationship management efforts for the top 40-50 agency partners, supporting regular cadence meetings and touchpoints.
Required qualifications include 5-7+ years in project management, operations, or program management with a track record of increasing scope and responsibility. You need demonstrated experience leading cross-functional projects from scoping through implementation, including influencing and aligning partners without direct authority. Advanced experience with project management tools (JIRA or similar) and comfort analyzing data, reports, and dashboards to spot trends and inform decisions are essential. You should have exceptional organizational skills and sound judgment on when to escalate versus resolve independently while managing multiple competing priorities. Experience in Medicare Advantage or health insurance operations, ideally in a fast-paced or high-growth environment, is required.
Desired qualifications include experience managing external partnerships (high-touch or strategic accounts), PMP or similar certification, and hands-on work with BI tools such as Looker.
