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Salary: USD 139,000 - 202,000 / annual
1Password is a market-leading enterprise password manager and Unified Access Management platform trusted by over 180,000 businesses, from Fortune 100 companies to innovative AI firms. The company has surpassed $400M in ARR and is on the Forbes Cloud 100 for four years running.
As Senior Manager, Renewals, you will lead the global renewals function and own the operating model, team performance, and renewal outcomes that support retention and expansion. You'll manage renewal managers across regions, establish standards and systems that make the renewal motion predictable, and partner with senior leaders across Go-To-Market (GTM) to resolve risk and capture growth opportunities. This role reports to the Senior Director, Customer Success.
Key responsibilities include:
- Lead, develop, and scale a high-performing renewals team across regions and experience levels, including hiring, developing, and supporting managers or team leads
- Own the global renewals forecast and retention outcomes, partnering with Customer Success and Sales on expansion opportunities
- Establish clear standards for coverage, handoffs, risk management, negotiation, forecasting, and performance management
- Coach managers and team members through deal reviews, call debriefs, calibration, and development plans
- Lead complex renewal negotiations with enterprise customers while building repeatable renewal motions for smaller customer segments
- Partner with senior leaders across Customer Success, Sales, Revenue Operations, Finance, Legal, Support, Solutions Engineering, and Product to resolve complex renewal situations
- Design and improve renewal playbooks, commercial workflows, AI-assisted systems, and enablement programs that increase team capacity
- Provide clear, commercially disciplined insight into renewal performance, risk, expansion opportunities, and strategic priorities
1Password is transforming how GTM teams work with AI, expecting every seller, CSM, and team member to become a power user. The company emphasizes collaboration, clear communication, receptiveness to feedback, and core values of simplicity, honesty, and putting people first. The work is demanding, fast-paced, and requires proven expertise with high adaptability and a drive to deliver results.
Note: All go-to-market roles require in-person onboarding in Toronto. Leadership roles can expect to travel approximately once per month on average.
REQUIREMENTS:
- Lead renewals, customer success, account management, or a related post-sale function in B2B SaaS, with a demonstrated record of owning retention outcomes
- Manage global or senior renewals teams, including hiring, developing, and supporting managers or team leads
- Lead complex renewal negotiations with enterprise customers while building repeatable renewal motions for smaller customer segments
- Strong knowledge of renewal frameworks, commercial terms, pricing, procurement, legal processes, forecasting, and retention metrics (gross retention rate, net retention rate, churn, renewal rate, expansion)
- Proficiency with Salesforce, Gainsight, or comparable customer success platforms to manage customer health, risk, forecasts, and team performance
- Ability to build trusted partnerships across Customer Success, Sales, Revenue Operations, Finance, Legal, Support, Solutions Engineering, and Product
- Experience in cybersecurity, identity security, or identity and access management preferred; experience as a 1Password user or practitioner is a plus
