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ServiceNow seeks a Senior Manager of Platform Architecture to lead a team of Platform Architects delivering strategic customer outcomes through architectural excellence and industry alignment, with a focus on the public sector.
In this role, you will maintain industry alignment by connecting with Major Industry teams, ensuring architectural initiatives support industry priorities, identifying skillset gaps, and coaching architects on applying ServiceNow solutions to sector-specific challenges. You will lead and develop a high-performing team of Platform Architects, managing coaching, performance assessment, development planning, and quality oversight. You are responsible for team delivery excellence, KPI achievement, consistent customer experience, proper staffing and skill matching, talent recruitment, and fostering a customer-first culture centered on continuous learning in AI and platform innovation.
You will drive strategic customer outcomes by developing and owning relationships with Enterprise Architects, CIOs/CTOs, and C-suite executives across 1–4 accounts. You will translate customer business objectives into prescriptive, value-focused roadmaps in collaboration with Customer Success Executives, identify opportunities to apply ServiceNow's AI, automation, and data capabilities, execute Impact Accelerators and Initiatives, provide guidance on solution design and governance, and deliver architectural oversight across engagements. You will also engage in pre-sales support, collaborating with go-to-market teams on Impact pre-sales motions, advocating ServiceNow best practices and AI-powered capabilities, and supporting pre-sales with guidance on customer product adoption readiness.
Requirements:
- Proven track record leading and developing high-performing architecture teams
- Experience advising Fortune 50–500 companies on digital transformation initiatives
- Demonstrated ability to influence and engage C-Suite stakeholders, ideally in the Public Sector
- Track record delivering solutions through expert services and/or partner ecosystems
- Deep understanding of middle and back-office transformation
- Knowledge of ServiceNow platform (multi-product suite / SaaS experience preferred)
- Pre and post-sales experience
- Strong grasp of AI/automation trends with ability to connect AI capabilities to measurable business outcomes
