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Versaterm is a PE-backed, high-growth SaaS company serving the public safety ecosystem with integrated software for dispatch, law enforcement, forensics, courts, and related functions. The company has grown through strategic acquisitions and deep product investment, with AI as core infrastructure embedded into customer workflows.
The Senior Manager, Payroll and People Operations is a hands-on leadership role reporting to the CHRO. This is a working leader position—not purely administrative—combining close oversight of payroll operations with building a reliable People Operations function and structured compensation and benefits management across Versaterm's U.S., Canadian, and Quebec entities.
Key Responsibilities:
Payroll Leadership: Own accurate, timely payroll processing (semi-monthly for U.S./Canada, biweekly for Quebec), including ad hoc payments, commissions, and bonuses. Maintain personal capability to run a full payroll cycle in any entity. Ensure compliance with federal, state, provincial, and Quebec-specific payroll tax regulations, including statutory and year-end filings (W-2s, T4s, T4As, RL-1s, T2200s). Manage payroll vendor relationships (ADP) and Employer of Record arrangements (Rippling). Support payroll and benefits integration for newly acquired entities. Own payroll budgeting, forecasting, internal controls, data validation, and audit practices.
Benefits & Leave Program Ownership: Own the full benefits program (health insurance, retirement plans) including plan design, vendor/broker strategy, renewals, and administration. Own leave management end-to-end: policy design, jurisdictional compliance, and personal ownership of complex cases. Ensure compliance with ACA, ERISA, COBRA, FMLA, ADA, Section 125, and Canadian/Quebec equivalents (ESA, EI, CPP, CNESST). Lead annual open enrollment across U.S. and Canadian entities.
HR Operations & Systems: Serve as BambooHR system administrator, ensuring data integrity and reliable reporting. Own People & Culture policy and compliance programs. Drive continuous improvement in HR service delivery and standardize processes. Use AI as a standard working tool for payroll analysis, benefits analysis, compensation modeling, policy drafting, and reporting.
Governance & Reporting: Oversee recordkeeping and retention for payroll, benefits, and HR files. Manage budgets across payroll, benefits, and HR operations. Support internal and external audits. Maintain accurate job classification data for workforce reporting (e.g., EEO-1).
Compensation & Total Rewards: Administer and maintain the compensation framework (pay bands, job classification, market benchmarking) in partnership with the CHRO. Support annual compensation cycles including budget planning, calibration, and recommendations for new hires, promotions, and equity adjustments. Ensure compliance with pay equity and pay transparency requirements.
People Leadership: Manage, coach, and develop a team across payroll and People & Culture operations. Act as both player and coach. Partner cross-functionally with Finance, HR Business Partners, IT, and the CHRO. Provide front-line and escalated support to employees on payroll, benefits, leave, and compensation matters. Model discretion and confidentiality.
Note: This position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy and successful completion of a comprehensive, fingerprint-based background check. Specific customer contracts may impose additional security verification requirements.
Requirements:
- Bachelor's degree in Human Resources, Business Administration, Finance, or related field preferred
- PLP or CPP designation, or actively working toward one
- 10+ years of progressive payroll, benefits, and HR operations experience, including multi-entity, cross-border (U.S./Canada) operations
- Quebec payroll experience is a strong asset
- Minimum 3-5 years of demonstrated people leadership experience
- In-depth knowledge of U.S. and Canadian payroll, tax, and benefits regulations
- Familiarity with pay equity and pay transparency requirements
- Working knowledge of compensation practices and benchmarking, or strong aptitude to build this capability
- Experience owning or administering an HRIS (BambooHR or similar); comfortable as a technical system owner
- Familiarity with Employer of Record (EOR) arrangements (Rippling or similar) and job classification/FLSA exemption analysis is an asset
- Genuine, daily user of AI tools (Claude, Copilot) in your own work for research, drafting, analysis, and problem-solving
- Prior experience operating as both player and coach—comfortable personally executing a payroll run
- Strong vendor management and project management skills
- High degree of discretion and professionalism in handling confidential payroll, benefits, and compensation information
- Excellent communication and organizational skills; able to manage multiple complex priorities simultaneously under deadline pressure
