SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Paytm, India's leading mobile payments and financial services company, is seeking an experienced Process Trainer - Manager to design and deliver impactful training programs for sales teams across lending products and processes in the North & East regions.
In this role, you will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives. Key responsibilities include:
• Design and deliver comprehensive training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures
• Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules
• Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development
• Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives
• Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas
• Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness
• Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms
• Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements
• Travel extensively throughout the specified region to support training delivery and field coaching
You will work in a collaborative, output-driven environment focused on improving cross-business cohesiveness through technology and increasing revenue per user through cross-sell opportunities.
REQUIREMENTS:
• 6+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains
• Strong understanding of lending products, sales processes, and customer acquisition practices
• Excellent communication, presentation, and stakeholder management skills
• Ability to create engaging training content and facilitate interactive learning sessions
• Good networking capabilities and willingness to travel extensively throughout specified area
• Skilled in coaching and mentoring; quick learner who grasps and applies new concepts
• Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS) preferred
• Graduate/Postgraduate degree in any discipline
• Certification in Training & Development or Learning Facilitation is an added advantage
