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Versaterm is a PE-backed, high-growth SaaS company building an integrated platform for the public safety ecosystem—dispatch, law enforcement, forensics, courts, and beyond. The company has grown through strategic acquisitions and deep product investment, serving public safety agencies for over four decades. AI is central to the company's future, embedded as core infrastructure in customer workflows.
The Senior Manager, Payroll and People Operations is a hands-on leader reporting to the CHRO who owns payroll, benefits, leaves, compensation, and HR operations across Versaterm's U.S., Canadian, and Quebec entities. This is a working leadership role combining close operational oversight with strategic program management and compliance accountability.
Key Responsibilities:
Payroll Leadership: Own accurate, timely payroll processing (semi-monthly for U.S. and Canadian entities, biweekly for Quebec), including ad hoc payments, commissions, and bonuses. Maintain the ability to personally step in and run a full payroll cycle. Ensure compliance with federal, state, provincial, and Quebec-specific payroll tax regulations, including statutory and year-end filings (W-2s, T4s, T4As, RL-1s, T2200s). Manage payroll vendor relationships (ADP) and Employer of Record arrangements (Rippling). Support payroll and benefits integration for newly acquired entities. Own payroll budgeting, forecasting, internal controls, data validation, and audit practices.
Benefits & Leave Program Ownership: Own the benefits program including health insurance, retirement plans, plan design, vendor/broker strategy, renewals, and rates. Own leave management end-to-end: policy design, jurisdictional compliance, and personal ownership of complex cases. Ensure compliance with ACA, ERISA, COBRA, FMLA, ADA, Section 125, and Canadian/Quebec equivalents (ESA, EI, CPP, CNESST). Lead annual open enrollment across U.S. and Canadian entities.
HR Operations & Systems: Own HRIS (BambooHR) as system administrator, ensuring data integrity and reliable reporting. Own People & Culture policy and compliance programs. Drive continuous improvement in HR service delivery. Use AI as a standard working tool for payroll and benefits analysis, compensation modeling, policy drafting, and reporting.
Governance & Reporting: Oversee recordkeeping and retention for payroll, benefits, and HR files. Manage budgets across payroll, benefits, and HR operations. Support internal and external audits. Support workforce reporting (e.g., EEO-1) by maintaining accurate job classification data.
Compensation & Total Rewards: Administer and maintain the compensation framework—pay bands, job classification, and market benchmarking—in partnership with the CHRO. Support the annual compensation cycle. Ensure compensation practices comply with pay equity and pay transparency requirements.
People Leadership: Manage, coach, and develop a team across payroll and People & Culture operations. Partner cross-functionally with Finance, HR Business Partners, IT, and the CHRO. Provide front-line and escalated support to employees on payroll, benefits, leave, and compensation matters. Model discretion and confidentiality.
Note: This position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy and successful completion of a comprehensive, fingerprint-based background check. Specific customer contracts may impose additional security verification requirements.
Requirements:
- Bachelor's degree in Human Resources, Business Administration, Finance, or related field preferred
- PLP or CPP designation, or actively working toward one
- 10+ years of progressive payroll, benefits, and HR operations experience, including multi-entity, cross-border (U.S./Canada) operations
- Quebec payroll experience is a strong asset
- Minimum 3-5 years of demonstrated people leadership experience
- In-depth knowledge of U.S. and Canadian payroll, tax, and benefits regulations, and familiarity with pay equity and pay transparency requirements
- Working knowledge of compensation practices and benchmarking, or strong aptitude and motivation to build this capability
- Experience owning or administering an HRIS (BambooHR or similar); comfortable as a technical system owner
- Familiarity with Employer of Record (EOR) arrangements (Rippling or similar) and job classification/FLSA exemption analysis is an asset
- Genuine, daily user of AI tools (Claude, Copilot) in your own work—for research, drafting, analysis, and problem-solving. AI should already be part of how you work, not something you're learning on the job
- Prior experience operating as both a player and a coach—comfortable personally executing a payroll run
- Strong vendor management and project management skills
- High degree of discretion and professionalism in handling confidential payroll, benefits, and compensation information
- Excellent communication and organizational skills; able to manage several complex priorities simultaneously under deadline pressure
