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CreatorIQ is seeking a Senior Manager of Customer Success for its Enterprise segment. You will own the success and growth of a portfolio of high-value enterprise customers, including Strategic Account Groups (SAG)—multi-brand, multi-region relationships requiring deep operational sophistication and executive-level trust.
In this role, you will serve as a trusted strategic advisor to senior marketing leaders, helping customers shape creator marketing strategies, operating models, measurement frameworks, and long-term program visions. You will lead and develop a team of Customer Success Partners, fostering accountability, strategic thinking, continuous learning, and customer-centricity through coaching, mentorship, and shared best practices.
Key responsibilities include:
- Serve as senior sponsor and point of escalation for the Enterprise segment, with direct oversight of Strategic Account Group customers, owning customer success, retention, value realization, and long-term growth.
- Act as strategic advisor to senior marketing stakeholders, helping develop and evolve creator marketing strategies, operating models, and measurement approaches.
- Build trusted relationships with VP and C-level marketing leaders, positioning CreatorIQ as a strategic partner.
- Own net revenue retention, renewal forecasting, and expansion strategy across the portfolio.
- Directly manage and develop a team of Customer Success Partners and a Team Lead, including performance management, coaching, and succession planning.
- Lead strategic business reviews, maturity assessments, and growth planning sessions.
- Represent CreatorIQ externally through industry events, customer roundtables, webinars, and thought leadership.
- Provide guidance on industry trends, emerging best practices, and competitive dynamics.
- Own workload distribution and book-of-business design across the team.
- Serve as senior conduit between strategic customers and the product organization.
- Build and maintain scalable customer success infrastructure, including playbooks, success frameworks, and account health methodologies.
- Collaborate cross-functionally with Product, Insights, Implementation, Education, Support, and Sales.
CreatorIQ is the operating system for creator-led growth, trusted by over 1,300 global brands and agencies including Google, LVMH, Nestlé, and Sephora. The company unifies creator marketing across paid, owned, earned, commerce, and community into an enterprise-grade ecosystem. CreatorIQ is headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.
Requirements:
- 6+ years of experience in Customer Success, Account Management, Client Services, Agency Services, Marketing Strategy, or related customer-facing leadership role.
- Deep expertise in creator marketing, influencer marketing, digital media, or adjacent marketing disciplines, with strong understanding of industry trends, challenges, measurement frameworks, and emerging opportunities.
- Experience working directly with enterprise brands, agencies, or sophisticated marketing organizations.
- 3+ years of people leadership experience, including managing senior individual contributors, managers, or team leads.
- Proven success owning net revenue retention, renewals, and expansion outcomes across complex, multi-stakeholder enterprise accounts.
- Demonstrated experience serving as executive sponsor, strategic advisor, or escalation point for enterprise customers, with ability to build credibility at VP and C-suite level.
- Exceptional executive presence, communication skills, and storytelling ability.
- Strong commercial acumen and understanding of customer value, strategic partnerships, retention, and expansion.
- Experience representing an organization externally through industry speaking engagements, executive roundtables, webinars, or thought leadership.
- Strong relationship-building skills and ability to earn trust across large, complex organizations.
- Experience building or scaling customer success processes, operating frameworks, performance metrics, or account health methodologies.
- Tech-savvy and solutions-oriented, with ability to navigate ambiguity and lead teams through change.
- Passion for the creator economy and enthusiasm for influencer marketing and digital media.
