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Salary: USD 133,600 - 233,800 / annual
ServiceNow seeks a Senior Manager of Global Mobility & Immigration to lead the strategy, operations, and evolution of the company's US immigration programs while partnering with global mobility leadership on cross-border workforce solutions.
You will report to Global People leadership and work closely with Talent Acquisition, Total Rewards, People Operations, Legal, Tax, Finance, and business leaders to develop scalable US immigration solutions that enable business growth while balancing employee experience, operational excellence, and compliance.
Key responsibilities include:
**Strategy and Business Partnership**
- Define and execute ServiceNow's US immigration strategy, aligning programs with business growth, workforce planning, and talent acquisition initiatives
- Own strategic selection, governance, and optimization of the US immigration vendor ecosystem, including leading major RFPs and transition management
- Lead immigration readiness for new entity setups, corporate acquisitions, and cross-border equity compliance
- Serve as trusted advisor to People leadership on US immigration matters, workforce policy changes, and emerging trends
- Partner across Total Rewards, Talent Acquisition, People Operations, Legal, Tax, and Finance to align immigration programs with evolving business needs
- Assess immigration implications related to organizational changes, acquisitions, and workforce model evolution
- Develop scalable solutions balancing employee experience, compliance, operational efficiency, and business objectives
**Operations and Program Delivery**
- Own end-to-end management of US immigration case processing, approvals, and employee communications
- Develop and implement policies, procedures, and compliance frameworks aligned with federal regulations
- Manage budget and resource allocation for immigration programs, driving cost optimization and ROI
**Technology, Analytics, and Continuous Improvement**
- Champion use of technology, automation, AI, and data-driven insights to modernize immigration programs
- Identify opportunities to streamline processes and enhance service delivery through innovative solutions
- Develop reporting and dashboards providing visibility into program performance, costs, compliance, case timelines, and workforce trends
- Establish and monitor KPIs and operational metrics to drive continuous improvement
ServiceNow is a Fortune 500 company and the AI control tower for business reinvention, serving 85% of the Fortune 500. The company is building an AI-native culture where technology and talent work together.
**Requirements**
Required qualifications:
- 10+ years of experience leading US immigration, global mobility, or international workforce programs within multinational organizations
- Demonstrated experience managing US immigration programs with deep knowledge of employment-based visas (H-1B, L-1, EB categories), immigration regulations, and compliance requirements
- Proven track record of building and scaling immigration programs that drive business outcomes like offer-acceptance, retention, and hiring velocity
- Demonstrated ability to leverage technology, automation, AI, and data-driven insights to improve operational effectiveness and scale programs
- Strong understanding of US immigration law, regulations, employer compliance requirements, and their impact on program design and vendor management
- Experience developing and scaling programs in a high-growth or complex business environment
- Experience partnering with senior leaders and leading cross-functional initiatives across HR, Legal, Tax, and Finance
- Strong track record of driving operational excellence, continuous improvement, and scalable operating models
- Excellent communication skills and ability to influence globally distributed stakeholders
Preferred qualifications:
- Experience evaluating, implementing, or championing AI-enabled tools and workflows within HR, immigration, or operational environments
- Experience within a high-growth technology or SaaS company
- Experience supporting publicly traded organizations with large US or global workforces
- AILA membership or professional immigration credentials
- Experience with immigration-specific platforms and case management systems
