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Celonis is seeking a Senior Value Engineer (Senior Management & Technology Consultant) to join the Scale Team in Munich. This role is a trusted advisor position responsible for driving value, adoption, and customer success across a portfolio of accounts on the Celonis Process Intelligence Platform.
You will collaborate closely with customers, partners, and internal teams to strengthen customer engagement and ensure long-term success. Key responsibilities include:
• Serve as a trusted advisor driving value, adoption, and sponsorship across a customer portfolio, ensuring successful adoption and value realization.
• Establish robust Centers of Excellence (CoEs) and coach customers to own their value journey, providing self-service offerings.
• Orchestrate and coach partners to deliver operational account work and drive customer health through strategic partner management.
• Execute 1:N program management and scalable motions to generate impact across a community of customers, including value bootcamps, sprint motions, POV development, and innovation deployments.
• Build stakeholder trust and drive success across a broad portfolio, maximizing impact through highly efficient, scaled interactions.
• Maintain cross-industry fluency to remain conversant across multiple business sectors, leveraging AI-curated industry briefs for rapid context-switching.
• Drive AI-orchestrated account plans leveraging platform best practices and partner applications within AI-powered solution designs.
• Utilize auto-generated programmatic content including targeted industry briefs and customer-specific presentations to manage the portfolio efficiently.
• Monitor portfolio health using AI-driven tools to proactively surface renewal risks and health signals across all accounts.
• Operate AI agents to continuously track value realization, adoption signals, and expansion opportunities across the entire portfolio.
• Deploy automated value reports and strategic nudges that empower customers to drive their own business outcomes.
• Act as an AI-fluent operator, utilizing copilots and intelligent agents to produce necessary technical outputs on demand.
• Partner with internal technical teams (CoE and Applied Value Engineers) to tackle complex builds while focusing on big-picture value.
Requirements:
• 3-5 years of strong programmatic execution and the ability to execute complex products efficiently, with experience on end-to-end post-sales customer journeys and value realization for a portfolio of customers.
• Broad industry and domain expertise with understanding of industry-specific business processes and proven ability to identify improvement opportunities, with agility to context-switch and cross-pollinate best practices across industries.
• High AI fluency, leveraging copilots and intelligent agents to accelerate workflows, craft business cases, and monitor portfolio health.
• Strong stakeholder management skills with ability to quickly build trust and inspire action across both technical users and C-level executives.
• Proven experience as a 1:N speaker with demonstrated success hosting high-energy webinars, leading cohort enablement, and driving community engagement. Passionate about empowering customers and partners through training, support, and strategic insights.
• Degree in Engineering, Computer Science, Mathematics, Business Analytics, or comparable technical degree; or a Business/Economics degree paired with a technical minor.
• Native-level German proficiency is required. Candidates must be able to lead customer workshops, conduct executive presentations, and manage stakeholder interactions in German.
