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About the Role
As a Senior Enterprise Account Manager for Uber Eats, you will serve as the strategic link between the platform and major restaurant brands. This is a high-stakes role requiring you to navigate ambiguity, earn trust quickly, and solve complex problems without a predetermined script. You will conduct conversations with C-suite stakeholders, build joint business plans that ensure major brands thrive sustainably on the platform, and coordinate across global internal teams to drive mutual growth.
Key Responsibilities
- Build and grow long-term partnerships by acting as a trusted advisor to enterprise brands, developing joint business plans that align Uber's platform with their marketing and revenue goals.
- Navigate ambiguity and internal complexity to lead commercial discussions, building sustainable agreements that drive mutual growth through location expansion, ads adoption, and menu optimization.
- Manage account health with urgency by diving deep into operational data to identify and resolve issues like order accuracy or delivery timeliness that affect customer experience.
- Lead advanced growth conversations by analyzing quantitative and financial performance metrics, using data-driven insights to prioritize high-impact initiatives and upsell new features.
- Collaborate across product, marketing, and operations teams to act as the voice of the partner, ensuring their feedback influences the product roadmap and scalable playbooks.
- Communicate clearly and stay resilient during high-pressure business reviews, translating complex data into digestible narratives for executive-level stakeholders.
What Makes This Interesting
This role offers the opportunity to shape how a major marketplace operates at scale. You'll work with some of the fastest-growing restaurant brands globally, influence product strategy, and operate in a high-ambiguity environment where resourcefulness and resilience are essential. The position requires writing playbooks for new market spaces and navigating complex commercial negotiations.
Requirements
Minimum 6+ years of professional experience in a B2B client-facing role (Account Management, Sales, or Strategic Partnerships). Experience managing commercial relationships and presenting to executive-level stakeholders. Proven track record of meeting and exceeding metrics-based business goals and revenue targets. Strong systems thinking to develop tools and processes that drive forward partnership KPIs and operational excellence. Resilience and a "go-getter" mentality with a track record of navigating fast-moving, high-ambiguity environments. University education or equivalent practical experience. Native Portuguese speaker with English language proficiency.
Preferred Qualifications
Exceptional analytical skills with the ability to manipulate complex data sets to drive commercial recommendations (SQL proficiency is a plus). Proven ability to fuse business, finance, and legal concepts to lead multifaceted commercial deals. Experience with Salesforce or similar CRM platforms to manage complex enterprise sales cycles.
