SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 75,200 - 94,000 / annual
Rocket Lab is seeking a Senior IT Support Analyst to serve as the primary on-site IT support person at its Wallops Island (LC2) launch facility in Virginia. You will work closely with the IT Client Services Lead and multiple IT teams (Infrastructure and Launch) to support critical space technology operations.
You will own the on-site IT infrastructure—clients, servers, and network—and provide day-to-day IT service delivery to staff and Launch Engineers/Technicians. This role combines autonomy over facility-level IT operations with collaboration from the wider IT team on complex technical solutions.
Key responsibilities include:
- Delivering efficient IT services and managing support desk tickets (Incident, Request, Problem, Change, Project)
- Diagnosing and resolving complex IT issues independently; building runbooks for undocumented problems
- Providing technical guidance, instruction, and documentation to site teams
- Supporting Launch and Mission Operations during launch periods
- Taking ownership of on-site IT infrastructure and becoming the recognized IT subject matter expert
- Owning medium to complex IT projects end-to-end from requirements through implementation and operational support
- Building strong relationships across site leadership, engineering, and technician teams
This position requires someone with strong engineering judgment, natural curiosity, and a drive to continuously learn. You will keep critical systems running for real space technology programs and contribute to missions reaching for the stars.
QUALIFICATIONS:
- 5+ years' experience in IT support, systems, or infrastructure roles
- STEM degree or equivalent technical background
- Demonstrable experience operating with limited on-site supervision
- Working knowledge of service delivery frameworks such as ITIL
- Practical experience with formal Change, Incident, Problem, and Configuration management
- Experience across most, and deep capability in at least three, of the following: Windows and Linux desktop/server operating systems (imaging, maintenance, patching, troubleshooting); PC and server hardware (build, repair, upgrade, component-level diagnosis); Networking (switching, VLANs, routing basics, TCP/IP, DNS, DHCP, wireless, PoE, structured cabling, fibre) and troubleshooting; Scripting and automation (PowerShell, Python, Bash); Active Directory and Group Policy; Monitoring, alerting, and observability platforms
- Experience owning medium to complex, end-to-end IT projects across all phases (requirements, planning, implementation, testing, stakeholder coordination, operational support)
- Familiarity with common AI platforms and ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI for service delivery and operational efficiency
- Excellent problem-solving and analytical skills with ability to see the big picture
- Ability to communicate and present complex technical concepts to general audiences
Nice-to-have qualifications include: ITIL, CompTIA (A+/Network+/Security+), Microsoft, or network vendor certifications; cloud technologies (Azure, AWS, O365); virtualization and IaaS/IaC tools (Ansible, Terraform); industrial/OT environments; video surveillance, NVR platforms, media streaming, radio/voice comms; telemetry and test data pipelines; security/compliance frameworks (NIST 800-171, CMMC, ISO 27001); experience in fast-paced aerospace or semiconductor industries supporting engineers, labs, manufacturing, and critical operations.
Note: This position may require prolonged periods of sitting, standing, walking, and computer work, with occasional exposure to moderate noise, dust, and fumes in production areas. ITAR compliance required: must be U.S. citizen, lawful permanent resident, refugee, or asylee, or eligible to obtain required authorizations from U.S. Department of State/Commerce.
