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Salary: USD 115,000 - 125,000 / annual
Skylo is a satellite connectivity company that has pioneered a standards-based approach to connecting smartphones and IoT devices directly to satellites without special hardware. The company's direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide.
As Senior IT Engineer, you will be responsible for architecting, scaling, and maintaining Skylo's internal IT infrastructure, corporate networks, and employee productivity tools. You will act as a senior technical anchor—bridging day-to-day corporate IT operations with the advanced needs of cross-continental engineering and operations teams.
Key responsibilities include:
• Infrastructure & Cloud Operations: Own, monitor, and scale Skylo's global IT footprint across offices in the US, Finland, and India. Manage cloud productivity suites (Google Workspace/Enterprise) and essential SaaS tools (Slack, Jira/Confluence, GitHub, Zoom). Work with India and Finland IT teams.
• Identity & Fleet Management: Design and optimize role-based access controls (RBAC) and user lifecycle workflows via modern IAM platforms (e.g., Okta). Manage and secure a highly distributed, mixed-OS fleet (primarily macOS with some Windows) utilizing advanced MDM solutions (Jamf, Kandji, Intune).
• Enterprise Networking: Implement and maintain robust, high-performance corporate office network infrastructure. Ensure maximum uptime and security using firewalls, VPNs, Zero Trust Network Access (ZTNA), VLANs, and enterprise Wi-Fi 6 environments.
• Security & Compliance Collaboration: Partner closely with InfoSec and Network Engineering teams to enforce rigid security frameworks. Actively maintain system compliance documentation and audit readiness for SOC 2 and ISO 27001.
• Automation & AI Integration: Proactively identify manual, repetitive workflows (such as IT onboarding or ticketing pipelines) and design automated, self-service resolutions using modern scripting languages and generative AI-driven tools.
• Tier 3 Support Escalation: Act as the highest tier of engineering support for complex, cross-functional corporate IT issues, maintaining strict service level objectives (SLOs) while providing high-touch support to global staff and leadership.
The ideal candidate possesses deep technical proficiency in modern Identity and Access Management (IAM), cloud-first fleet management (MDM), and enterprise networking, along with a forward-thinking mindset that leans heavily into automation and AI tools.
REQUIREMENTS:
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent practical experience)
• 5+ years of experience in an IT Systems/Infrastructure role, with a proven track record of handling mid-to-large scale tech environments
• 3-6+ years in IT Service Desk / IT Technical Support with escalation handling experience
• Strong knowledge of operating systems (Windows, macOS, Linux), office productivity, Google Workspace, Okta, Jira/Confluence, Slack, Office 365, and IT Asset Management
• Working knowledge of network fundamentals (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting), familiarity with network protocols, firewalls, and VPN technologies
• Ability to work efficiently with minimal oversight in a fast-paced, high-accountability environment
NICE-TO-HAVES:
• Relevant industry certifications (e.g., Okta Certified Administrator, Jamf Certified Admin, CCNA, or AWS/GCP Cloud Practitioner)
• Relevant certifications (e.g., CompTIA A+, ITIL)
