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Salary: USD 50,000 - 70,000 / annual
Gladly is an AI-first customer experience platform trusted by leading brands like Crate & Barrel, Breeze Airways, and Ulta Beauty. The company has powered 450M+ conversations globally and delivered $510M+ in cumulative cost savings for customers.
You'll join a small, high-impact finance team as a Senior FP&A Analyst reporting to the Director of FP&A. This is a builder's role where you'll own operating expense planning and help shape how an AI-first company measures spend efficiency—questions most finance teams haven't had to ask yet.
Key responsibilities:
- Own the operating expense plan end-to-end, from department budgets to software and consulting spend, building trust with leadership
- Partner with leaders across the business to review budget vs. actuals, explain variances, and drive smarter spending decisions
- Build models, processes, and planning systems that make forecasting faster and easier to run
- Use AI to automate repetitive work and connect systems, freeing the team to focus on insight
- Help define spend efficiency metrics for an AI-first company and integrate them into forecasts
- Contribute opex and headcount insights to annual planning, reforecasts, and board reporting
You'll work closely with the FP&A Manager and partner most with leaders in Marketing, Product, and Engineering, then across operating teams company-wide.
Requirements:
- 4–6 years of experience in FP&A, corporate finance, accounting, consulting, or related analytical role
- Hands-on ownership of an operating expense budget and budget vs. actuals process
- Strong Google Sheets skills and ability to build clear, structured models from scratch
- Solid understanding of the three financial statements and how operating expenses flow through the P&L
- Experience partnering with non-finance budget owners and confidence to push back
- Bias for speed with good judgment; ability to distinguish what must be exact from what can be directional
- Comfort working with autonomy; you prioritize well, don't wait to be asked, and raise ideas and concerns early
- AI-first, builder's mindset with genuine enthusiasm for automating repetitive work
- Professional English fluency, written and spoken, for daily work with US-based leaders
- Preferred: NetSuite and Ramp experience
- Preferred: Runway or other planning tools (Adaptive, Pigment, Anaplan)
- Preferred: B2B SaaS or AI company experience
