SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zip is an AI-powered enterprise procurement platform that orchestrates procurement across teams, tools, and suppliers. The company works with major enterprises including T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, and has processed over $500 billion in spend while helping customers save over $8 billion. Zip has raised $371 million at a $2.2 billion valuation and is backed by top-tier investors including Y Combinator, Tiger Global, and Alkeon.
As a Senior ERP Solutions Consultant, you will lead the end-to-end onboarding and implementation of Zip for new enterprise customers. Your responsibilities include:
- Leading customer onboarding with a focus on understanding requirements and creatively configuring the product to solve their specific business problems
- Owning the complete implementation lifecycle for new customers, building out their procurement processes from the ground up
- Designing and delivering training sessions and Q&A forums with customers and key stakeholders to ensure they can use the product independently
- Managing multiple concurrent customer implementations, tracking requirements and tasks to ensure timely delivery
- Partnering with product and engineering teams to evaluate customer requests, determine feasibility, and set appropriate expectations
- Taking ownership of customer success and driving rapid time-to-value for new implementations
- Continuously refining post-sales processes to accelerate customer onboarding and adoption
You will work with a diverse set of customers across industries as Zip scales, including companies like Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.
QUALIFICATIONS:
- 5+ years of experience in one of: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing customer/stakeholder relationships in B2B SaaS
- Hands-on experience implementing or administering procurement tools or ERP systems (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, NetSuite, or similar)
- Excellent communication and interpersonal skills
- Strong attention to detail with a proactive, ownership-oriented mindset
- Experience collaborating with product and engineering teams
- Ability to push back constructively while maintaining positive relationships
- Comfort with software configuration and customization (technical skills a plus but not required)
- Willingness to do whatever it takes to ensure customer and company success
