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Freshpaint is a privacy-first data platform helping healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). The company sits between healthcare organizations' websites/apps and third-party tools, automatically detecting and controlling sensitive data before it's shared. Backed by Y Combinator and Intel Capital, Freshpaint has raised tens of millions to build privacy infrastructure for healthcare's digital transformation.
As Senior Enterprise Account Manager, you will own the full lifecycle relationship for a strategic portfolio of ~25–35 complex healthcare customers. You will drive measurable outcomes and grow revenue through consultative partnership, balancing strategic executive conversations with deep product adoption metrics.
Key responsibilities include:
- Owning net revenue retention and ARR across your customer book
- Building and executing account and value plans that drive adoption, outcomes, and expansion
- Leading renewals, upsells, and cross-sells with disciplined commercial processes
- Running structured executive check-ins and QBRs that tie platform usage to business impact
- Using Freshpaint, Looker, and HubSpot to monitor account health, forecast accurately, and prioritize engagement
- Partnering cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock value
- Serving as trusted advisor and voice of the customer, building deep relationships with champions and sponsors
- Traveling up to 30% for onsite visits, conferences, and company events
You will thrive in an early-stage, remote environment with real ownership, building repeatable processes and running toward challenges rather than away from them.
REQUIREMENTS:
- 7+ years in customer-facing, commercial roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers
- Proven track record of driving adoption, renewals, and expansion with clear impact on net revenue retention
- Strong consultative skills: uncovering business problems, defining success metrics, mapping capabilities to product value
- Data-driven and operationally excellent with disciplined account planning, forecasting, and CRM hygiene
- Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives
- Excellent written and verbal communication, including running business reviews and presenting to C-level audiences
- Thrives in remote, early-stage, high-growth environments with high ownership and many moving pieces
NICE TO HAVES:
- Experience with customer data, analytics, or marketing technology products
- Direct experience working with healthcare organizations (Providers, Payers, DSOs, Urgent Care groups)
- Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks
- Experience with analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift)
- Exposure to go-to-market frameworks such as MEDDIC or Command of the Message
