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Fever is the world's leading tech platform for culture and live entertainment, operating in 55+ countries with 300+ million monthly users. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to live experiences.
You will join the CRM team, which focuses on building lasting relationships with users throughout their lifecycle. Your primary responsibilities include:
• Manage customer data activation to develop and execute end-to-end CRM strategy and communications plans, with specific focus on email, push notifications, and in-app messaging.
• Continuously refine multi-channel communications and develop retention strategies to deliver outstanding customer experiences, staying current with CRM best practices and industry trends.
• Support the CRM Manager in defining customer lifecycle stages and contact strategies across all touchpoints. Help identify and segment key customer cohorts for improved targeting and program effectiveness.
• Own campaign success metrics, tracking and analyzing performance data. Ensure all activity is insight-driven and measurable. Deliver weekly/monthly reporting and conduct ad hoc deep-dive analyses.
You bring 3+ years of digital marketing and CRM experience in mobile and web environments. You are data-driven, detail-oriented, and passionate about creating personalized customer experiences that drive engagement and loyalty. You understand the full customer journey and can translate insights into actionable strategies.
