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Monzo is a fintech company on a mission to make money work for everyone, offering personal and business bank accounts, credit cards, savings, investments, and pensions in the UK, with expansion into Europe underway.
You will join as Senior Director of People Operations, reporting directly to the VP of Reward & People Operations. This is a strategic leadership role overseeing four key pillars: People Technology, People Analytics & Insights, Global Mobility, and People Operations & Payroll. You will lead a talented team of specialists during a pivotal transition period as Monzo implements Workday (new HRIS), accelerates AI adoption across the organization, and expands into European markets.
Key Responsibilities:
- Create and champion a multi-year people operations strategy and technical roadmap aligned with business goals, delivering seamless processes
- Own and drive the AI strategy across the People Team, leading an existing cross-functional People AI project squad
- Navigate governance and executive stakeholder management to enable team execution
- Act as a thought leader bringing industry best practices in automation, process improvement, and digital transformation across all people touchpoints
- Mature people analytics capabilities, ensuring high-quality insights and predictive analytics for evidence-based leadership decisions
- Manage strategic relationships and optimize commercial budgets with external tech vendors and operational partners
- Champion governance, control frameworks, and auditable processes across payroll, mobility, and systems to ensure data integrity and compliance with localized employment laws
- Oversee review and optimization of Monzo's global payroll infrastructure and operations
Direct Reports:
- People Operations & Payroll Lead (managing payroll and people operations associates)
- Head of People Technology (Systems & Data) (managing people systems and data experts; owner of HRIS implementation and full people systems stack)
- Global Mobility Lead (leading global mobility and immigration programs)
- People Analytics & Insights Specialist (new role to hire; responsible for enhanced people and performance analytics)
Requirements:
- Extensive experience designing and leading People Operations and Technology strategies at scale, comfortable moving from high-level organizational design to hands-on execution
- Deep knowledge of people infrastructure: payroll cycles, global mobility frameworks, complex enterprise HRIS ecosystems (ideally with direct Workday implementation or governance exposure)
- Proven ability to navigate global, matrixed environments
- Collaborative, consultative leadership style with strong stakeholder management skills; comfortable partnering with VP and C-suite to translate complex technical, compliance, or operational challenges into clear business narratives
- Deep expertise in GDPR, data privacy laws, localized payroll regulations, and international employment compliance
- Inspiring people leader who enables and supports technical experts and SMEs, fostering continuous development and improved ways of working
- Desirable experience with: Hibob, Workday, Greenhouse, Lattice, Peakon, Globalshares, Pave, Looker
