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Napster, a company building embodied multimodal AI agents that work alongside employees and customers through video, voice, and text, is seeking a Senior Director to lead and operationalize its global Microsoft partnership.
This is a highly operational, program-management-focused role reporting to the SVP of Partnerships & Ecosystem. The successful candidate will transform Napster's Microsoft relationship into a structured global program with clear workstreams, owners, milestones, KPIs, trackers, governance, and accountability.
Key Responsibilities:
- Build and manage the global operating model for the Microsoft partnership, defining clear workstreams across Marketplace, co-sell, field activation, product, engineering, ecosystem, and customer opportunities.
- Translate strategy into structured programs with milestones, owners, dependencies, timelines, and measurable outcomes.
- Maintain central trackers, dashboards, and reporting across all Microsoft initiatives.
- Establish weekly, monthly, and quarterly governance and operating cadences.
- Drive accountability, follow-up, escalation, and resolution of blockers.
- Lead Microsoft Marketplace and co-sell programs, including account mapping, opportunity registration, seller engagement, and pipeline tracking.
- Build strong relationships across Microsoft commercial, partner, product, engineering, marketplace, and executive teams.
- Connect Napster Product and Engineering teams with appropriate Microsoft stakeholders, tracking joint technical priorities, integrations, dependencies, and delivery milestones.
- Build repeatable field activation and customer engagement motions.
- Coordinate Microsoft priorities across Sales, Product, Engineering, Marketing, Channel, and Partnerships.
- Provide structured executive reporting on progress, risks, opportunities, and decisions required.
- Over time, apply the same operating model to additional strategic technology partners (hyperscalers).
This is not a relationship-management role; the company needs someone who can build the operating structure around Microsoft, keep teams aligned, manage milestones and dependencies, and turn the partnership into measurable commercial and technical outcomes. The role requires comfort operating across global time zones, particularly between Europe and the United States, with travel required for Microsoft meetings, customer engagements, events, and executive sessions.
Requirements:
- 15+ years of experience working with Microsoft, at Microsoft, or in roles where Microsoft has been a significant strategic responsibility.
- Deep understanding of the Microsoft ecosystem across commercial, partner, product, engineering, and technical teams.
- Strong, active, and credible Microsoft network.
- Deep understanding of Microsoft Marketplace and co-sell.
- Strong program management and operating-model experience.
- Proven ability to build structured programs, trackers, governance, KPIs, and executive reporting.
- Strong stakeholder-management skills across complex global organizations.
- Ability to manage multiple workstreams, dependencies, risks, and milestones simultaneously.
- Strong commercial understanding across pipeline, customer opportunities, marketplace transactions, and revenue.
- Strong technical fluency across cloud, APIs, integrations, architecture, and product dependencies.
- Ability to engage credibly with Microsoft sellers, product leaders, architects, engineers, and executives.
- Strong executive communication and ability to influence without direct authority.
- Highly organized, hands-on, and execution-focused working style.
