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Napster, founded in 1999 on principles of democratizing access and now building embodied, multimodal AI agents for enterprise use, seeks a Senior Director to lead and operationalize its global Microsoft partnership. This is a highly operational, program-management-focused role reporting to the SVP of Partnerships & Ecosystem.
You will own the end-to-end global operating model for the Microsoft relationship, transforming it from strategic discussion into structured execution. Key responsibilities include:
• Building and managing the global operating model with clear workstreams across Marketplace, co-sell, field activation, product, engineering, ecosystem, and customer opportunities.
• Translating strategy into structured programs with defined milestones, owners, dependencies, timelines, and measurable KPIs.
• Maintaining central trackers, dashboards, and reporting across all Microsoft initiatives.
• Establishing weekly, monthly, and quarterly governance and operating cadences, driving accountability and escalation of blockers.
• Leading Microsoft Marketplace and co-sell programs, including account mapping, opportunity registration, seller engagement, and pipeline tracking.
• Building strong relationships across Microsoft commercial, partner, product, engineering, marketplace, and executive teams.
• Connecting Napster's Product and Engineering teams with appropriate Microsoft stakeholders to track joint technical priorities, integrations, and delivery milestones.
• Building repeatable field activation and customer engagement motions.
• Coordinating Microsoft priorities across Sales, Product, Engineering, Marketing, Channel, and Partnerships functions.
• Providing structured executive reporting on progress, risks, opportunities, and decisions required.
• Over time, applying the same operating model to additional strategic technology partners and hyperscalers.
This is explicitly not a relationship-management role. Success requires building the operating structure, keeping teams aligned, managing milestones and dependencies, and turning the partnership into measurable commercial and technical outcomes. The role is global in scope, based in either Eastern U.S. or Europe, with travel required for Microsoft meetings, customer engagements, events, and executive sessions.
REQUIREMENTS:
• 15+ years of experience working with Microsoft, at Microsoft, or in roles where Microsoft has been a significant strategic responsibility.
• Deep understanding of the Microsoft ecosystem across commercial, partner, product, engineering, and technical teams.
• Strong, active, and credible Microsoft network.
• Deep understanding of Microsoft Marketplace and co-sell.
• Strong program management and operating-model experience.
• Proven ability to build structured programs, trackers, governance, KPIs, and executive reporting.
• Strong stakeholder-management skills across complex global organizations.
• Ability to manage multiple workstreams, dependencies, risks, and milestones simultaneously.
• Strong commercial understanding across pipeline, customer opportunities, marketplace transactions, and revenue.
• Strong technical fluency across cloud, APIs, integrations, architecture, and product dependencies.
• Ability to engage credibly with Microsoft sellers, product leaders, architects, engineers, and executives.
• Strong executive communication and ability to influence without direct authority.
• Highly organized, hands-on, execution-focused working style.
• Comfort operating across global time zones, particularly between Europe and the United States.
