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Celonis is the global leader in Process Intelligence and Process Mining technology, pioneering AI-driven business transformation. As a Client Value Partner (CVP) in Financial Services, you will lead strategic customer engagements and drive transformational outcomes for some of Celonis' most important accounts.
You will serve as the accountable lead and trusted advisor for strategic financial services customers, engaging with C-level executives to define long-term vision for Celonis adoption and business transformation. You will mobilize cross-functional Celonis teams (Servicing, Product, Engineering) to ensure customer success and satisfaction, while driving measurable business impact across processes and industries.
Key responsibilities include:
**Accountable Program Lead & Engagement Manager:**
- Develop and maintain strong relationships with C-level internal and external executives, embedding Celonis into their strategic objectives
- Ensure engagements are properly staffed with resources from global cross-functional Celonis teams
- Mentor customers on organizational design and Centers of Excellence maturation to increase platform adoption
- Mentor and coach team members, providing guidance and feedback on performance
**Driving Customer Value:**
- Own the end-to-end customer value journey and value realization
- Influence key customer stakeholders through executive communication, product knowledge, and industry expertise
- Establish Celonis program roadmaps and detailed value plans with senior stakeholders
- Resolve customer escalations by orchestrating internal teams efficiently and effectively
- Align Celonis delivery to customer strategy, ensuring support for business-critical problems
- Drive adoption and ensure high-quality, on-time project completion and usage targets
**Community Builder and Customer Advocacy:**
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations
- Act as the voice of the customer within Celonis, ensuring product development aligns with industry needs
- Drive customer presence at key Celonis and industry events, serving as a thought leader
- Collaborate on innovation and new asset development; contribute to playbooks and resources for the value engineering team
**Requirements:**
- Proven experience in customer success, strategy consulting, or related digital technology roles
- Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations
- Experience with AI-based transformation (strong plus)
- Deep exposure to and successful application of change management practices
- Ability to navigate large global organizations and persuade through data, facts, and confidence
- Ability to work with internal resources to design, pitch, and sell opportunities with subject matter experts
- Consultative approach when engaging with senior executives
- Strong team player with patient and entrepreneurial leadership style
- Project management skills; ability to organize and manage multiple workstreams
- Strong communication skills
- Self-motivated, proactive team player
- Ability to thrive in fast-paced, collaborative, ambiguous environments with various stakeholders
