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Justworks is seeking a Senior Director of Central Operations to lead the transformation of its Operations organization at a pivotal moment when AI and automation are reshaping operational excellence. This is a rare opportunity to build a centralized operations function from the ground up, establishing the standards, systems, and capabilities that will set performance benchmarks across the entire organization.
You will own a portfolio of centralized functions including operational excellence, data and KPIs, third-party systems, AI and automation transformation, and learning and development. Your primary responsibilities include:
Lead the Operations transformation agenda with a focus on identifying, prioritizing, and deploying AI and automation solutions that fundamentally reshape how the organization operates. You'll reimagine long-standing workflows to unlock step-change improvements in efficiency, quality, and speed. Serve as the primary Operations liaison for company-wide automation and AI initiatives, partnering with Technology, Customer Success, Revenue, and Finance to identify shared opportunities and ensure solutions reflect operational realities and scale across functions. Build a change management capability within the organization to ensure transformation sticks, focusing on how teams embrace and adopt change.
Build, develop, and retain a lean, high-performing team, setting a high bar for excellence and creating an environment where people take ownership. Set a clear strategic vision, aligning the team around shared goals and fostering a culture of accountability and continuous improvement.
Define and maintain the standards framework for the Operations organization, including SOPs, controls, and quality benchmarks, ensuring consistency and accountability across all ops teams. Drive continuous process improvement by identifying and closing gaps between how work is designed and how it gets done in practice. Build and manage a governance cadence that keeps standards current as the business evolves.
Own the KPI framework for Operations, including metric definitions, ownership, and target-setting in partnership with ops leadership. Build operational dashboards and reporting infrastructure that provide real-time visibility into performance and enable data-driven decision-making across the function.
You bring deep expertise in standards, systems, and process design, paired with the vision to imagine what operations can become. You've built operational infrastructure before: the SOPs, controls, systems, KPI frameworks, and governance cadences that turn a high-performing team into a high-performing organization. You're a builder at heart, energized by creating structure where there isn't any, and you lead teams through ambiguity and change with conviction and clarity. You influence across the organization, earning trust, driving adoption, and making change stick even where you don't have direct authority. You're a natural connector between Operations and critical partners across the business.
