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Salary: USD 161,300 - 274,200 / annual
ServiceNow's Advanced Technology Group (ATG) is seeking a Senior Machine Learning Engineer with DevOps expertise to build AI and ML solutions that transform enterprise service workflows. You'll work on intelligent software and smart user experiences that enable end-to-end, industry-leading work experiences for customers.
In this role, you will:
- Build cloud-based AI/ML solutions powering intelligent enterprise services
- Collaborate daily with developers, product managers, and quality engineers to produce high-quality software
- Work with product owners to understand requirements and own code from design through implementation, testing, and delivery
- Deploy, scale, and operate services in production Kubernetes environments using Helm-based deployments and CI/CD pipelines
- Own observability for your systems—meaningful metrics, useful logs, real tracing, and alerts focused on customer impact
- Debug and resolve production incidents independently, participate in on-call rotations, and conduct root-cause analysis against defined service level objectives
You'll be part of a team building solutions that democratize AI/ML—enabling any user, regardless of technical knowledge, to operate enterprise services thoughtfully and at scale. ServiceNow serves 5,000+ enterprise customers globally, and you'll help expand the range of AI-powered solutions available to them.
REQUIREMENTS:
- Expertise in Go or Python, design patterns, and time/space-efficient algorithms
- Experience building new products using challenging algorithms
- Expertise in coding efficient, object-oriented, modularized, and quality software
- Knowledge of core AI/ML techniques and algorithms
- Knowledge of unit testing, profiling, and code tuning
- Deploy, scale, and operate services in production Kubernetes environments with Helm and CI/CD pipelines
- Own observability (metrics, logs, tracing, alerts) for systems you build
- Ability to debug and resolve production incidents independently, participate in on-call, and run root-cause analysis
DESIRED (NOT REQUIRED):
- Confident use of AI coding assistants (GitHub Copilot, Cursor) with critical review skills for AI-generated code
- AI-assisted debugging and trace analysis with understanding of data privacy rules for prompts
